We can't access accounts on here so you'll need to call customer service Guide: Coronavirus Community Help and Support
The number ending in 4005 is best to try first.
It should show the difference on next months bill.
However, if you have any concerns then contact O2 on ANY of the numbers in this guide.
Guide: Coronavirus Community Help and Support
0800 587 4005 is the best number to try.
Hey @Michelle6 just checking if this is sorted or if you need further assistance with this issue? 
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register? 
