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Number change
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on ‎20-05-2020 02:46
Solved! Go to Solution.
Re: Number change
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on ‎20-05-2020 03:56
@_Hannah You will have to persevere with trying to contact customer service using the numbers in the link below. There is no email address. Use the fraud or lost/stolen option if you have to. O2's response to customers having difficulties during this time has been poor to say the least.
Guide: Coronavirus Community Help and Support We have been given to understand that 0800 587 4005 is your best chance to get through. Try calling at 8 am if you can.
Re: Number change
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on ‎20-05-2020 06:53
How frustrating it's even worse at this time.
Try to persevere many community members have had the most difficult time and in many cases perseverance has got them through.
Good luck and welcome to the o2 community forum...TallTrees

Re: Number change
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on ‎20-05-2020 07:17
Go to Settings >Phone >My number and make sure it shows your correct number.
Edit and save it if not and reboot your phone.
Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Number change
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on ‎20-05-2020 08:44
Re: Number change
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on ‎20-05-2020 08:51

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)



Re: Number change
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on ‎21-05-2020 08:22
@MI5 wrote:
It's all about the training
How true and lack of training can ruin lives too in many ways