Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Direct dwbit

How do i set up a direct debit for my account as i cant get through to someone to speak to?

Error 500 and WiFi calling

Hi, please can someone help me? I live in the country and need WiFi calling. I just switched to o2. I can’t switch on WiFi and 4G calling on my iPhone. I have followed all the videos, it just says contact o2. And I can’t get through to customer servi...

true or fake

hi have any body else had a message from +447765399641saying they were unable to process your latest bill. then content in message has a web site https://.o2.uk.bill550.com/?o2=2

Can i sell my iPhone after using O2 refresh to upgrade it?

I've been offered to upgrade my iPhone XR using O2 refresh (which will pay off the rest of my contract which runs out in October). I just wondering if i decide to use O2 refresh to upgrade, what happens with my iPhone? Is it mine to keep or do i need...

Billing inquiries

I want to see if I can stop my bill for a few months due to being laid off work because of corona

How can I swap my sim when my old sim is not working?

My sim stopped working on Thursday for no reason. Nightmare getting to talk to someone, but eventually got through to a lovely lady in retentions who ordered me one. She told me online swap my sim is not working but to text to 20220. I asked her if I...

Change or cancel recent order

I made an order for a ipad yesterday but wish to either change the ipad an contract or cancel an then re order with the correct one.Live chat is down, I can't get through to anyone on the phone, shops are closed and Facebook team are only dealing wit...

Hotspot not working since switching phone

Since switching from a Samsung Galaxy Note 10+ to an iPhone 11, my hotspot hasn’t been working. This hasn’t really bothered me that much but I’ve just moved to a new flat and the WiFi isn’t set up, so I need the hotspot to work.

Broken phone

Hoping someone can help me. I have broken my phone but still on my contract in till September 2021. I am happy to pay off the remainder of the money and any additional charges to get a new phone but will I still have to pay my airtime bill up to Sept...

I upgraded my contract phone and put my old sim I to my new phone.

I have had the old sim in my new phone and it still says emergency calls only but I get a network when I put it back in the old phone e. I cant getthroughtocustomer services. What shall I do? Thanks

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