Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123589 Views
  • 27 replies
  • 5 kudos

Resolved! Returned tablet but money continued to be taken

I've just learned that I have been paying a contract for a tablet that I returned 7 months ago because it was faulty.I took the contract out online and returned it and went in stored and took a new contract for a different tablet.When I phoned today ...

Jmf1488 by Level 1: Joiner
  • 1661 Views
  • 9 replies
  • 0 kudos

Resolved! Upgrade fiasco

Hi, i have had some shocking service from O2 this week. 1 week ago i arranged online to upgrade my phone and contract after being well out of contract. i agreed to a new deal with an iphone 7 refurb black, to be delivered the next day.....it later tr...

Doc64 by Level 1: Joiner
  • 937 Views
  • 8 replies
  • 0 kudos

Resolved! Messages

Firstly can someone tell how do you get to read the messages that my hot spot box says I have please.And secondly when did the tariff charge go up and why wasn't I informed of this.

Jacques by Level 1: Joiner
  • 396 Views
  • 2 replies
  • 0 kudos

Resolved! Reduced app streaming

Hi, this has probably been covered before but just thought i'd ask the question.I have a iphone app for cctv IDMSS which seems to stop working regulary ( after a few seconds ) , on various signal strenghts 3 up to 5 bars.No issues when in anyones wif...

bud144 by Level 1: Joiner
  • 488 Views
  • 2 replies
  • 0 kudos

Resolved! Upgrade has happened but given new number

Hi. I upgraded today to Samsung 9 plus. All docs came through. I wanted to simply upgrade the phone I had.checking just now and it seems o2 are sending me a new phone with a new number as opposed to keeping old number which I use for a charity on cal...

Alansav by Level 1: Joiner
  • 635 Views
  • 4 replies
  • 0 kudos

Resolved! Device plan settled, still paying

Hi there, I'm trying to find out why I am still paying the same amount per month even though I have fully paid off my device plan. 2gb data, no additionals = £29.84 p/m... This is not right surely? I need a new phone but am considering switching beca...

Richimaru by Level 1: Joiner
  • 3573 Views
  • 4 replies
  • 0 kudos

O2 4G spectrum purchase

Just read some fantastic news that O2 have bagged all 40mHz of the 2300mHz 4G spectrum. I have two questions: 1. When will this actually come into operation? 2. Which handsets are compatible with the new band and will be enabled to take full advantag...

Skyhawk1010 by Level 7: Part Timer
  • 1645 Views
  • 11 replies
  • 1 kudos

Resolved! I need a VAT invoice for my O2 device plan

My monthly bill has been split into airtime and devide plan. Previously, when combined, a composite VAT component was shown levied on everything. Now, it is shown on the airtime bill but not on the device plan, which does not contain Telefonica's VAT...

Resolved! new phone same number

Trying to keep the same number as I switch from Three to O2 and having trouble as the O2 site says my number is already taken. How do I resolve this?