Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 have cut my services off

So I’ve received my bill today like usual but I’ve had my services suspended. Payment isn’t even due until the 28th and when I phoned 202, I’m told By an automated message that I have to pay the full amount now to have my services restored. I’m at a ...

Upgrade

Hi if I pay off my device plan to upgrade my phone and then take up a new contract how does it work do I still have to pay data

Resolved! O2 Open & ‘Like New‘ Phones

Hi. I’m trying to work our if O2 Open airtime discounts can be applied if I upgrade to a ‘like new’ phone. Terms mentions that all brand new phones are eligible. It doesn’t explicitly exclude ‘like new’ phones so I’m not clear. Can anyone help? Thank...

Paypal

Hi there I tried to upgrade last night go all the way through, got to pay with PayPal but it came back saying unable to use PayPal at the moment. I have looked at my PayPal account and the upgrade amount has been taken with no order

I want to exchange upgraded phone

Hi,I upgraded my phone today. But wanted to look at exchanging for s10 plus. How do I do this? And are there any tariff changes or additional charges made?Thanks

Trying to cancel contract - Cust Service hangs up!

If anyone can help I’d really appreciate it.I need to cancel my O2 contract ASAP. As far as I’m aware I have to phone to do this. Have tried multiple times and entered the password etc and got all the way to being transferred to someone, for an autom...

Resolved! Changing tariff

I am currently on a Sim only, 40GB data pm, 18 month contract. An O2 email sent on 6th April advertised upgrading to a 50GB tariff for an extra £5 and that "You’re free to move your data down (or up) each month and there’s even tips below to make you...

Enable Wi-Fi calling

I recently has my new sim and have a WiFi calling enabled phone but when I try to activate it says I need to contact o2. Even if I try too add it via my device and connections in the app. Is there anyway of getting this enabled without calling o2 esp...

Resolved! 5G

I have upgraded to a 5G phone, will the new phone come with a 5G sim for me to use? I currently have a 4G sim. Thanks in advance

Error at last step ordering a SIMO

Grrr. Got to the last page of the order process, having entered my bank details and a payment card to be greeted with this: You can't use this service, or your code limit has been reached.To continue with your order, you’ll need to go to one of our s...

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