Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 02 cut me off again. Unable to speak to anyone again

So again o2 has cut me off completely again. Not even allowed me in coming calls. Dispite having a pre agreed arrangement in place.Again I am now in a position where I can’t contact my elderly mother who is self isolating alone in another city. I hav...

Can't get off my shared data tariff

This is driving me absolutely nuts and I'm about to cancel... My wife and I are on a shared data plan - combined we are paying well over £50 per month for a shared 20Gb plan. I want to remove the data sharing and sign up for 100GB tariff for myself a...

How to pay off remaining device cost & transfer number over to a new o2 sim?

Hi, Just received my new phone on o2 (bought online, not through o2). However I have to pay off two months remaining device payments, then I would like to transfer my old number over to the new o2 sim and activate it with my new o2 deal/contract. I s...

o2 Open

Hi everyone, Apologies if this has been asked/answered before. I currently have a 30% Friends & Family discount, my device has been paid off, so I'm only paying ~£14 per month for my tariff. I am eligible for o2 Open, but this 'only' gives me 25% dis...

Samsung Galaxy Z Flip

I received my new phone today but I am very disappointed the line in the middle of the Samsung Z flip screen is very shrill !! I don't think that's how it should look. it's like it's broken

Resolved! Order not received

My wife received her new phone today but did not get the case, how do we contact O2 to see where the case is when they have removed all ways to contact them?

Insurance

I've got an Acc and Damage insurance from O2. I was wondering how can I cancel it?

Data use

I have run out of data, I have a 30gb allowance and have been at home using WiFi for the last five weeks of lockdown. How can i find out why

Refund for first months bill

Hi Everyone!I took out a contract on an O2 refresh plan. I paid for the phone in full and canceled the contract. However O2 charged me for the first months airtime. When i signed up i was told i will only be charged for what i use. I got charged for ...

new phone

IF I HAVE A NEW PHONE DELIVERED CAN I US MY SIM OUT OF OLD PHONE

O2

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