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Level 1: Joiner
Posts: 1
Registered: ‎18-05-2020

Bill not reduced after device plan settled

My device plan has been settled, but my bill has not reduced. My tariff is around 18 pounds a month but my bill is still at 24 pounds per month. I haven’t bought any extras or bolt ons. I’m on 02 refresh pay monthly
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Posts: 100,226
Topics: 546
Solutions: 12,741
Registered: ‎04-04-2012

Re: Bill not reduced after device plan settled

@Michelle6 

We can't access accounts on here so you'll need to call customer service Guide: Coronavirus Community Help and Support 

The number ending in 4005 is best to try first.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 86,443
Topics: 729
Registered: ‎14-01-2013

Re: Bill not reduced after device plan settled

[ Edited ]

@Michelle6 

It should show the difference on next months bill.

However, if you have any concerns then contact O2 on ANY of the numbers in this guide.

Guide: Coronavirus Community Help and Support 

0800 587 4005 is the best number to try.

*The Game Is On*

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Community Manager
Posts: 371
Registered: ‎07-05-2020

Re: Bill not reduced after device plan settled

Hey @Michelle6 just checking if this is sorted or if you need further assistance with this issue? smiling

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