Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Will not let me pay final bill

Hi, i recently changed to a different network from the o2 pay monthly tariff after paying off device plan and took my number with me and i am now unable to pay my final bill. It didn't come off my direct debit and i received an email to pay but it wo...

Do O2 match other network deals

Hi, I’ve been with O2 a number of years now and have been holding off upgrading my phone for quite a while.I’d like to upgrade now to the SE but Sky mobile have a better deal.Would O2 match the deal to keep loyal customers or not? Thank you

Resolved! Changing tariff on a 12 month sim only.

I have a phone that is on a 12 month sim only contract that expires in October. My 'my o2' account appears to be letting me change from that tariff to practically the same for cheaper. Is this actually the case or will I find I end up getting charged...

Resolved! Scam

Hello I have received the following text message: 'O2: We are unable to process your latest bill. In order to avoid fees, please update your payment information via: LinkI'm pretty sure it's a scam because it is a private phone number +44 7385 764616...

Prime video

Is amazon prime included with the prime video extras on my latest upgrade?

Finding a number I've deleted

HiSo I deleted a contact the other day when I was annoyed but I do need to contact them again. Is there anyway I can find it again. I've checked my 02 ap but it dossnt show any details in that way for past few days etc just previous month can anyone ...

Payment for the period my number is being ported to o2

I have joined o2 (got the sim) in March and have sent a request to keep my number from another provider. However, that process took me more than a month to be completed! But during that period obviously I was not able to use the o2 SIM card whilst my...

Resolved! Seperating accounts

Hi, I have 2 devices on pay monthly. 1 is used by my son and the 2nd my own. Both are billed together and I was hoping to be able to seperate them into seperate accounts so each can have its own direct debit. Is this possible?

First bill not pro-rated

Hi, I joined O2 on Apr 15 yet was charged the full 20 gbp for the month of April. On your website it states first bill would be pro-rated, which clearly didn't happen in my case. Can you please explain + refund the overcharged amount. Thanks, Tim

Resolved! Overpaying airtime/ bolt on bill

Hello, This month I have purchased two bolt-ons, these will be added to next months bill. What I'd like to know is whether I can make an overpayment of my airtime bill now to the value of the bolt-ons that I have purchased to ensure my bill next mont...

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