Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Oppo Find X2 Pro

Apparently the Find X2 series of Oppo devices are coming to the UK in May 2020.Anyone know if these will be available on O2?I currently have a Oneplus 5T and due my upgrade...so tempted to go for the Oppo Reno 5G but id wait a few weeks if the Find X...

SIM not provisioned

I recently upgraded on my contract and received my new phone and sim yesterday morning Wednesday the 29th. I opted to keep my old number on my new SIM, however I am still getting the message on my phone SIM not provisioned 24 hours later, is there an...

Resolved! Cannot turn off voicemail

Hi I've a Galaxy S3 but I cannot turn off voicemail by dialing 1760 - something that I've seen works elsewhere. I'm pretty sure I had voicemail turned off (I detest it - text me) as I've not received a voicemail in about 4 years but I've received 2 j...

Transfer o2 number to a new o2 account

Hi, I have 2 numbers on my 1 account, 1 of the numbers is my wife's, can my wife take out a new o2 contract in her name and port her number from my account?thanks

Contract Ended with Carphone Warehouse.

Hello, I have received an e-mail from 02 advising my contract with Carphone Warehouse has come to an end and I am now solely under 02. Does this mean I have finished paying for the handset and therefore the cost per month should now be reduced?

SIM card

I have ordered two sim only contract sims in the last 3 weeks and I am yet to be updated on my order. I cannot make calls or texts and I have no data. Can someone please help me as I have my fathers funeral to organise and I need to make calls.

PAC Code

I requested my PAC code in line with 30 days before my contract ended. However I am trying to get it so my contract ends about 7 days later than what the PAC code states; in line with the speculated release of the pixel 4a, and allowing for a transfe...

How to part-exchange for early upgrade

I'm wanting to do an early upgrade that O2 have contacted me about in order to get a newer iPhone. Usually to upgrade I would part-exchange my current phone to put towards the new phone contract, which would usually drop the price a bit. How do we go...

Returned device

I’ve returned a device and it’s been 2 weeks I sent it’s via next day with Royal Mail so 02 got the phone on the 16th of April. I’ve not received an email saying they had it or they are processing my return how long should I wait before ringing them?

Getting an invoice

There appears to be no actual support from O2, maybe this will work. I recently did a top-up on a Pay As You Go SIM. I'd like to see if i can get a proper receipt instead of just an email. I tried the Contact Us page but it's just loops round - if yo...

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