Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

UNLIMITED CALLS TO MOBILES AND LANDLINES

Just received my bill, I have been charged for calls. I have Unlimited calls from my 02 to other 02 users why would this be?

Ended my contract, can I still use my phone without extra charges?

Hi, I've just rung O2 and cancelled my contract and I'll get my final bill next month, am I able to carry on using my current phone as normal until that bill comes out next month?

Moving my current number to 02

Hi I have signed up for the 100gb deal and have recieved and activated my sim. I have a PAC code from my current provider and want to give 02 my PAC code so this can be done, I cannot find where to do this Please help Thanks Iain xxxxx [mod edit: ple...

VAT

I’ve been charged a sudden £8 VAT charge on my 8th month into my contract, when before i’ve only been paying a small amount. My usual Bill is £40 but this month it is £48. I have no other charges like photo messages or anything it’s just VAT. Can any...

Covid 19 financial difficukties

I can't get through to O2 to discuss my inability to pay my bill due to total loss of income for the last two months. What do I do?

How to cancel a tablet Pay Monthly

When I got my last phone I was also offered to take out a Tablet for £4 a month for 2 years. The device is paid off, but stupidly I did not realise that I'd still be paying for a tarriff that I don't use. I've never used the texts, minutes or data in...

Resolved! Pay off iphone what happens with airtime bill

Hi all If I was to pay off my iphone which is on refresh would I be able to cancel my airtime contract or will I still be tied to O2. Tried to get through to CS on the phone but it is practically impossible at the moment.

Change billing date

I've been trying to change my billing date for half an hour. Your infuriating automated menu system never gets me to someone who can change it, it just repeatedly tries to make me pay my bill, which is already paid and caused me to go overdrawn. Alth...

Resolved! Buying Data Bolt Ons

I need to buy a data bolt on to tide me over to to end of the month, which I’ve done in previous months, but because I’ve set up a tariff change for 1st May, it won’t let me.

Missing data- help

I have a 20 gb monthly sim with 20 gb allowance. After just 7 gb usage I am told I have ran out and now have to top up more. Why is data not working?

O2

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