Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113579 Views
  • 20 replies
  • 5 kudos

Resolved! Online top up not working

I have been trying to top up my phone online, it lets me fill all details including card details etc, it then flashes verified b but doesn't allow pasord, then goes back to screen saying something is broken. have tried online help but they just sugge...

Anonymous by Not applicable
  • 2882 Views
  • 5 replies
  • 0 kudos

Resolved! unwanted tarif

i toped up £15 to unlock my phone to use on other network then you instatly took £10 for a tarif i wont usei find this bad i have no intenstons staying with 02 so dont need a tarif now i have to top up another £10 so i can unlock my phone so thanks v...

Anonymous by Not applicable
  • 537 Views
  • 2 replies
  • 0 kudos

Resolved! Downgrade after upgrade

I have an iPhone 6s Plus which I pay about £60 each month for and I get unlimited calls and texts and 20gb of data. My contract ends in October and I'm just wondering if I could upgrade it to the iPhone 7 but get a lower tariff so lower gb/texts/minu...

Anonymous by Not applicable
  • 729 Views
  • 4 replies
  • 0 kudos

Resolved! overseas calls

My father lives in France is there a way of adding European numbers to keep my bills lower

Anonymous by Not applicable
  • 494 Views
  • 1 replies
  • 0 kudos

duplicate sim

Hi. I use two phones, a Samsung S5 for every day use, & a Samsung SGH-B2710 tough phone when i go sea fishing. At the moment i swap the sims, but the S5 uses the micro inner sim, the SGH the large sim. Is it possible to get a second, duplicate sim so...

Anonymous by Not applicable
  • 1550 Views
  • 6 replies
  • 0 kudos

Resolved! sim lost abroad

hi.trying to cvontract someone for a whilelost my sim card abroad.can you help?

Anonymous by Not applicable
  • 949 Views
  • 2 replies
  • 0 kudos

Resolved! O2 reward

How do I view my rewards balance?

Anonymous by Not applicable
  • 653 Views
  • 1 replies
  • 0 kudos

Resolved! Contract ended- still being charged

Help! my contract ended and i unlocked my device. i relocated abroad so definitely don't need a UK phone anymore. However O2 are still issuing invoices and billing me monthly! Don't know how to stop them- my contract has ended, i havent authorised an...

Anonymous by Not applicable
  • 3826 Views
  • 5 replies
  • 0 kudos

Resolved! Complaint

Hello, I have iPhone play monthly. I would like make a compliment about payment which has been taken From my bank account from quite long time. I have unlimited air time and internet for £ 34 + £20 for the device. I am very unpleasant surpriced to se...

Anonymous by Not applicable
  • 730 Views
  • 3 replies
  • 0 kudos

Resolved! If you don't use your O2 (backup) phone for a while is this standard?

1. You can't make or receive any calls?2. You can't send or receive any texts?3. Your number is reallocated to someone else?4. O2 KEEP the not insignificant amounts of credit you had on the number/account and5. They have the barefaced cheek to do all...

Anonymous by Not applicable
  • 1852 Views
  • 2 replies
  • 0 kudos