Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

sim wont fit

just received my upgrade iphone se 2020 and new sim card. ive opened up sim and phone but cant get sim card to fit in holder and fit into phone

iPad Pro not charging

Hi I have been trying to get help about my iPad Pro which has died on me it weren't charging so got a new charger which that didn't charger neither so now it's completely dead can't even get into it now so please can someone advice me what to do I tr...

Sim swap activation

How do I activate my new sim by sim swap if it’s down on the website and the text message won’t send?

WiFi calling

I see this has been asked many times, yet I can’t see an answer to it. Trying to turn WiFi calling on on my iPhone X. Says contact o2. Can’t get through to o2 (understandably) but this is causing massive headache as in a black spot and this is my bus...

Customer services opening times

i have tried on numerous occasions to contact o2 customer services. however all responses are automated and im left with the phone being hung up. No indication of when or how to contact customer services has been outlined anywhere on the o2 site. Cov...

Resolved! mms

hi i have a samsung a50 but i cant send picture messages all i get is network not supported ive put setting in manully but with no luck so not sure what to do now .

Resolved! Retaining number from previous provider

I moved from EE at the start of April. Sent 02 PAC code on 2nd April, my existing number has still not transferred to my new 02 sim. PAC code expires on Wed 29th April, in which case I'll have to start the process over again. I have called customer s...

Resolved! Upgrade to sim only

Hi I’m due an upgrade . I’m going to go for a 12 month sim only and have iPhone 8. If I sign up for this do I keep the sim I have or will I need a new one?

Keep my number

Hi everyone. I bought a new phone on O2 end of march. I was on EE before that. When i forst got it I filled out the keep my number online form and gave my pac code but i keep getting an email saying my security details aren't correct so they cant cha...

Remove a bolt on

Hi I am wondering how I can remove a bolt on from my account. I know I cant go into the store and I know that the phone lines are for serious issues but there is no information on how to cancel or remove a bolt on on the o2 self help website. Been se...

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