Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bill - time stamp

HiJust wondering if anyone knows why the time stamp on the bill usage breakdown for UK browse and download is often listed as time 0:00:00.I am looking to reclaim some of my data costs from work so will need to provide evidence that the data was used...

Resolved! Account

Is there away of accessing my account online, without receiving a text on the device? As there's NO SIGNAL IN OR AROUND MY HOME.It's good that you making the accounts safe. But for people who have no signal. You should have another way of accessing t...

Resolved! Disney+

I did the Disney plus subscription through o2 priority. What a mistake that was! The app is not compatible with my TV. And keep getting an error code trying to connect via hdmi. When I view on my phone its tiny. Obviously I dont want to watch it all ...

Repayment holiday

I’m trying to contact o2 but can’t get through on any number through the automated service I’m trying to apply for repayment holiday can anyone help

Resolved! Lasevia Limited or Wahoo London Limited

Has anybody else been charged for services that have not knowingly requested from Lasevia Limited or Wahoo London Limited? Seems strange that o2 have not made the community aware that these 2 companies are charging their users for apps or services th...

refund roaming charges

I have been outside the EU since mid-March, to be close to my children during the pandemic. Since then, I have had "Mobile data" and "Roaming" turned off on my Android 10 phone, instead using pocket wi-fi's. Nevertheless, o2 had sent me very large bi...

Signal Issues on different devices

I have a Samsung S10 plus which I bought direct from Samsung and is unlocked. I recently got an O2 contract and it came with a Huawei P30 Pro. In the S10 plus I get 1 bar of 4g and the network is slow. In the Huawei I get full bars 4g and the network...

Will not let me pay final bill

Hi, i recently changed to a different network from the o2 pay monthly tariff after paying off device plan and took my number with me and i am now unable to pay my final bill. It didn't come off my direct debit and i received an email to pay but it wo...

Do O2 match other network deals

Hi, I’ve been with O2 a number of years now and have been holding off upgrading my phone for quite a while.I’d like to upgrade now to the SE but Sky mobile have a better deal.Would O2 match the deal to keep loyal customers or not? Thank you

Resolved! Changing tariff on a 12 month sim only.

I have a phone that is on a 12 month sim only contract that expires in October. My 'my o2' account appears to be letting me change from that tariff to practically the same for cheaper. Is this actually the case or will I find I end up getting charged...

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