Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Family Plan query

I’ve just upgraded my device and tried to add it to a Family Plan.We have 6 devices at the same billing address across 2 bills. Looking at the T’s&C’s this should make the new device acceptable for a Family Plan discount as the T’s&C’s state ‘bill/s’...

Frustrated Disabled Customer

Hi my current contract ends on 23rd May 2020 and I unless I can change my current tariff to one that meets my needs for £20 or less I don't want to continue my contract which is nearly £50 a month. I have seen a sim only tariff advertised for £20 a m...

Sim isn’t working

I’ve got a new iPhone XR and the sim doesn’t work in my phone but works in an iPhone 8. I have noticed it works in the iPhone 8 if the sim is flipped to what it is in the XR how can I gain service in the XR with the sim?

5G Upgrade

I have upgrded my phone to a 5G device which came with a new sim card. I have put the new sim in the new phone and I'm getting "Sim Not Provisioned". I still have my old Sim card in my old phone and its working as normal. I have been restarting my ne...

sim card

hi I had a replacement similar do I need to register it

Resolved! New phone, sim isn't working

I upgraded my daughter's phone which arrived yesterday, it's an iphone 7. She is on a pay monthly contract and when we loaded the new sim it doesn't work. According to my account it has updated her monthly allowance but not her new number. Do we have...

Spend cap

Hi I want to set a spend cap on my phone package can i do this in My O2?

Resolved! Paying my bill

Could i arrange a payment plan please i havent got the money to pay this month i have broken my wrist so i am on sick pay and my husband is on furlough abd we are still awaiting on universal credit

Resolved! Sim card activation

Hi, I know it has been asked before, but can't find the answer. I am an existing costumer, just got a new sim-smaller. Put it in my phone, and it doesn't work. I read that it should work straight away. What can I do? Thank you!

Transferred number not updated iMessage & FaceTime

I transferred to O2 this month and bought my old number across. iMessage and FaceTime are not picking up my old number. How do I resolve this? Thanks

O2

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