Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How to part-exchange for early upgrade

I'm wanting to do an early upgrade that O2 have contacted me about in order to get a newer iPhone. Usually to upgrade I would part-exchange my current phone to put towards the new phone contract, which would usually drop the price a bit. How do we go...

Returned device

I’ve returned a device and it’s been 2 weeks I sent it’s via next day with Royal Mail so 02 got the phone on the 16th of April. I’ve not received an email saying they had it or they are processing my return how long should I wait before ringing them?

Getting an invoice

There appears to be no actual support from O2, maybe this will work. I recently did a top-up on a Pay As You Go SIM. I'd like to see if i can get a proper receipt instead of just an email. I tried the Contact Us page but it's just loops round - if yo...

Resolved! Restricted services due to high cost call

On Tuesday I made a call that cost me £150 (it was an accident). O2 emailed me to say my account had been suspended because I needed to pay that amount and that it could take 4-24 hours for the restrictions on my account to be lifted. It’s now been 3...

Cancel o2 phone insurance

Hello,Can someone please let me know how to cancel my o2 phone insurance, I rang but after going through the phone options it’s not an emergency and given the time we are in I don’t feel right just staying on hold. I would like to cancel my phone ins...

Upgrade direct debit

I am able to upgrade, but I don't want to ser up direct debit, I pay my phone bill by company credit card and this my preferred method of payment. Can I still upgrade without setting up direct debit?

picture messaging

Has anybody else been having problems sending and recieving picture messages, have not been able to send or recieve them for three weeks now and of course o2 are no help just now

Will my bill be doubled?

So I have a pay monthly tarried, my bill is due on the 8th may...I was running out data and noticed on the app I could upgrade my tariff which I ended up getting a better deal, £15 for 20gb data and 6 months free Disney+ (I was already paying £15.40 ...

Port number validation exception

Hello! I am trying to port my number from 3 but I keep receiving a validation error from BluePrism (below) I am wondering if this is because when entering the security details on the form it asks for the following Enter the characters from your passw...

importing nunber

can somebody help?I have completed the online form 4 times to bring my number from ID mobile with the PAC code. I then receive an email from blue prism stating they are unable to verify my security details. I really want to keep my ID number any sugg...

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