Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Data usage

I have 4g of data monthly. On the rare occasion i use all that i add a bolt on which has never been used up before my next data allowance comes in. I ran out on 30th April and bough 1g bolt on. By 4th May i had to top up again which has now run out t...

141

Is there a charge for using 141 to withold number?

Activated New SIM - Not Picking up Network

After troubleshooting with O2 and Samsung - my phone had randomly dropped off the O2 Network one day- I was sent a new SIM by o2 which was activated over the phone.When I received it I inserted it into my phone and then turned the phone on.I'm still ...

Contract

Hi,The contract ends in a month. I would like to finish it and keep my phone number.Can I transfer my number to the new network today?Yours sincerely,Jacek Banas

Resolved! Call Ended

Hi,I have a Samsung galaxy s10 5g and whenever I make a call the phone ends the call randomly without me touching anything. Can anyone suggest how to fix the issue?

Resolved! NHS Discount

Hi all - this is my first time using Community 02 I got my contract through Carphone Warehouse a few years ago so was never eligible for an NHS discount. I've now been offered an upgrade via 02 directly as their partnership has ended.I am trying to f...

UPGRADED iPhone SE 2020 - Not receiving texts

So I did a sim swap yesterday- 11am. All good. Except I can't receive texts from anyone. I have spent hours trying to resolve this- literally. Contacted O2...then Apple chat & telephone call multiple times....factory reset multiple times. All differe...

4G & WiFi Calling

I have currently moved to o2 from 3. I an unable to turn on 4G VoLTE on from my iphone it tells me to contact o2. I have been on the o2 website and everything it is telling me to do i have done. However, nothing is working. I tried contacting o2 on 2...

Just upgraded my new phone but now cant receive texts

I've just had a phone upgrade which came witha new sim (same number).Most things work fine, i can send texts and make calls etc, however my phone is not receiveing any texts what so ever, i cant order a new sim as O2 send a verification code to the p...

Galaxy S20 Plus 5G

I have inserted the SIM card that came with my new device and getting a message saying the SIM is not provisioned. Can somebody help me with this please?

O2

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