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Tariff

Thomas01
Level 1: Joiner
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‎27-05-2020 17:11

‎27-05-2020 17:11

I have 5gb per month but at 2gb my connection stops working and will say i have used all my data? I have checked my02 and the tariff is correct. Am i to assume its a setting on the phone?
Thanks
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MI5
Level 94: Supreme
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‎27-05-2020 17:30

‎27-05-2020 17:30

@Thomas01 

Look in network and sim settings or mobile data and you may find there is a data limit setting that's set on your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
Former Staff
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‎02-06-2020 11:29

‎02-06-2020 11:29

Any update on your situation @Thomas01? Let us know if you still need some help. :wink:

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? :slight_smile:
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