Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113610 Views
  • 20 replies
  • 5 kudos

Resolved! charge

when i switched phone on this morning a box came up to say you have been charged £1 Why ?

Anonymous by Not applicable
  • 652 Views
  • 2 replies
  • 0 kudos

Resolved! Using more than my monthly allowance

Hi, I have found out today that I am on emercency calls only. I have never gone over my amount previously and want to know if I can pay a top up tonight. I think my next payment is on friday 31st March but i could do with some credit on now.Sandra Cr...

Anonymous by Not applicable
  • 668 Views
  • 2 replies
  • 0 kudos

Resolved! Online top up not working

I have been trying to top up my phone online, it lets me fill all details including card details etc, it then flashes verified b but doesn't allow pasord, then goes back to screen saying something is broken. have tried online help but they just sugge...

Anonymous by Not applicable
  • 2883 Views
  • 5 replies
  • 0 kudos

Resolved! unwanted tarif

i toped up £15 to unlock my phone to use on other network then you instatly took £10 for a tarif i wont usei find this bad i have no intenstons staying with 02 so dont need a tarif now i have to top up another £10 so i can unlock my phone so thanks v...

Anonymous by Not applicable
  • 537 Views
  • 2 replies
  • 0 kudos

Resolved! Downgrade after upgrade

I have an iPhone 6s Plus which I pay about £60 each month for and I get unlimited calls and texts and 20gb of data. My contract ends in October and I'm just wondering if I could upgrade it to the iPhone 7 but get a lower tariff so lower gb/texts/minu...

Anonymous by Not applicable
  • 729 Views
  • 4 replies
  • 0 kudos

Resolved! overseas calls

My father lives in France is there a way of adding European numbers to keep my bills lower

Anonymous by Not applicable
  • 494 Views
  • 1 replies
  • 0 kudos

duplicate sim

Hi. I use two phones, a Samsung S5 for every day use, & a Samsung SGH-B2710 tough phone when i go sea fishing. At the moment i swap the sims, but the S5 uses the micro inner sim, the SGH the large sim. Is it possible to get a second, duplicate sim so...

Anonymous by Not applicable
  • 1550 Views
  • 6 replies
  • 0 kudos

Resolved! sim lost abroad

hi.trying to cvontract someone for a whilelost my sim card abroad.can you help?

Anonymous by Not applicable
  • 949 Views
  • 2 replies
  • 0 kudos

Resolved! O2 reward

How do I view my rewards balance?

Anonymous by Not applicable
  • 653 Views
  • 1 replies
  • 0 kudos