Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

High bill for data use in USA even tho I had O2 Travel Enabled

When I bought a new phone contract in December 2019 O2 said they could transfer my number and my old account / o2 Account settings to my new account. But now the old login does not work online (I have a new username/password) and when I went abroad i...

Resolved! Billing

I'm concerned in these worrying times, my bill shows one of my payments is over due but when checked my bank both payments went out last month , all I want to do is speak to someone

Billing

I spoke to an advisor today and talked to her about extending my billing date to June as it is on 8th of every month what I didn’t understand was that on June 8th would I pay the normal bill or will it doubled?Thanks

Fed up with O2

HI, I'm Clive and I have had a gut fullof O2. On **Personal info**20 my contract with O2/carphone warehouse expired. An email from O2 said my monthly charge would now be reduced from £38.97 to £25+pence. Yet it has not been reduced. Can I speak to an...

Bill problem

I have 3 phones with o2 one for myself, my husband and granddaughter.. my phone is the most expensive and my granddaughters the cheapest but I’m being charged the same price for all 3 phones, I’m really struggling on what to do as it’s charging and e...

Call barred for late payment

Hi, I’ve had all my out going calls barred due to late payment. I’ve now paid the the outstanding balance in my account but calls are still barred. I’ve tried calling the customer service number but can’t get through to an advisor. Any ideas of what ...

Resolved! Bringing old number

Hi, I recently got a monthly sim only contract with o2 and I signed up to o2 right after I purchased the sim. I requested a PAC from vodafone which I received and when I looked up how to change my number it said just give a quick call. However, when ...

Samsung S20 Ultra

I am looking at upgrading my phone and most likely going to get the S20 Ultra, but i am just wondering if O2 will have the 512Gb version, it seems to be available elsewhere or is it just out of stock, if so any ideas when it will be available again?

Resolved! Cant upgrade broken phone

Hello, Im looking for help and advice on a sudden issue I have. Last night my phone completely broke... will not turn on the thing is RIP. I want to get a new phone delivered as no stores are open and I NEED a Smart Phone for work. However 02 require...

Refund from Apple

Apple are refunding me back to my bill but I need the cash how do I get it back from o2

O2

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