Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancellation

Trying to cancel my account while out of the country. WiFi calling not working and I don’t see option for chat or way to cancel service in myO2. Advice on how to do this without paying international phone charges to sit on hold?

Join 02

Hi.I’m looking to move over to 02 after EE aren’t giving me a good deal anymore and the customer service is shocking.I’m looking to come over and get 2 pay monthly phones, one of me and my wife. Also to add an Apple Watch at the same time.Is all the ...

New customer with new sim but provider not changed to O2 after 5 days!

Hi, It's Friday now & last Sunday I ordered a new package, transferring from EE to O2. I provided the PAC code too.The sim arrived in good time but the line has not changed over to O2 yet. Just how long is this expected to take? It said 1-2 days depe...

Resolved! Wanting to Arrange a Payment Plan

Hello, I am unable to pay my monthly bills with O2. I spoke to someone in Live Chat, who directed me towards phoning O2 to arrange a new payment plan. I have tried countless times to get through on the phone number, but it seems they are not answerin...

Additional Line

I ordered an additional line Friday evening before 8pm and paid £6.99 for Saturday delivery, received my new number, confirmation email/plan documents via email, but I cannot track my order, the new number is not on my o2 and no further communication...

PDF Bill Required

Morning all, I need a copy of my PDF bill to claim cashback. Everytime I claick on view bill in MYO2 it takes me back to the login screen. Can anyone help? They're only taking urgent calls and can't get through. Many thanks.

Resolved! Add data

I need to add more data during a tariff upgrade

Can I cancel airtime bill but continue paying handset bill?

I moved to Australia in February 2020 and have not used my o2 sim card to make calls/send texts since then. I'm happy to pay for the phone contract as I'm able to use that still but can I cancel the airtime plan as I'm not using this and haven't for ...

Monthly Payment

Hi everyone I am new to this writing on this community. I have had my current contract since September 2019, and paid my bill every month on time. But for some reason yesterday 17th July when my bill was due I tried to pay for it but O2 declined it a...

Accessing extras

I’ve just upgraded my plan and have been told I have now got access to extras such as 6 months of Disney plus or audible and other deals. That there was a choice of deals available. However I can only see the Disney plus deal and no further deals tha...

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