Bill in „arrears“

[Sandra18]

Please can you help me. You have switched my ability to make calls off because of „ unpaid“ bills. However there aren’t any . I have been n hospital for several weeks and have no other phone to call. 

I have to call either 0800 032 5302 or 0800 111 6121. I settled the last device plan and your support added a new tariff upgrade which I have not been able to use. I have also sent several replies to the emails when I have managed to get some WiFi. Please call asapme to resolve. 

[MI5]

@Sandra18 

Use Skype to call the 0800 numbers for free Guide: A Guide to Skype 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

You can also try in store to get help.

[Oxonian]

@Sandra18 

If you are still in hospital, this might be relevant to you :-

Accessibility & Vulnerable Customers Policy | O2

https://www.o2.co.uk/access-for-all/accessibility-vulnerable-customers-policy

In particular, the "Support Request Form" gives you an alternative way of contacting O2. 

[MI5]

In the guide already posted, again