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A mini guide to doing a Sim Swap on O2

Anonymous
Not applicable

 


Note: please refer to an updated version of this guide in our How-to Guides section, here. slight_smile


 

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jonsie
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If you can possibly edit the guide @Anonymous you can now do a sim swap through the My O2 app, certainly on contract but I'm not sure about PAYG. Perhaps someone can check..... 

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Anonymous
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How do I get a smaller sized sim card and keep the same telephone number. I've had my old one for years.  Thanks.

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MI5
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Call into any o2 shop or ask customer service http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
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@jonsie I never knew that
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AWS
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Hi - I  have purchased an update mobile from O2 today. Will it come with my existing number and if not what do I have to do to retain my number?

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MI5
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If it was an upgrade to your existing contract it will come with a new blank sim.
If your current sim fits the new phone, you should use it but if not, do the sim swap to change to the new sim.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Patonthenet
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Not telling us anything new, expecting a full step by step

Guess when my sim arrives ill need to do one
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MI5
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Will be looking forward to reading that.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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William1954
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I want to keep. My number with new SIM

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MI5
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@William1954 how to here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number for a simple sim change, just do a swap https://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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