Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Balance outstanding

I've received a text message stating that I've an outstanding balance to pay on my bill, asking me to click on a link to update my details.My bill is paid montly by direct debit and doesn't appear to have a balance outstanding.Why is this

Billing

So, I payed a deposit towards my iPad that I bought yesterday and realised I’d be charged twice for the deposit. Does anyone know who to contact to get my money back??

I don't use the SIM but I want to change my billing address

Hello please let me know if it possible to change my billing address cause I'm move , so i never used the sim i trush it i need to pay my bill but i never use the SIM

Resolved! Lost Sim Card

£20

Resolved! Cancel contract

Hi I would like to cancel my contract as it’s now up for renewal. Please let me know what you need from me

Resolved! Air pods

Hi can I poleaxe add some air pods to my o2 account please with a wireless charging case

Deleting photos from my samsung

When I connect my phone to my laptop it tries to download recent photos and shows ones that I have already deleted off my phone but which re-appear on my laptop. Where are these photos hiding on my phone ?

Air Time Billed but O2 has failed to apply the payment

I am not happy with O2. i have paid my air time bill and my device bill. The device bill updated automatically but the air time bill payment failed to apply to my bill. They have disconnected me and there is no way to contact them. The website has no...

Resolved! Phone bill

I’d like to know if I could get money off my bill, other than changing the data I get or texts ect, Currently no really able to pay it and have to borrow any help with be great

Resolved! sim card replacement

I lost my Sim on a plane last December and at the same time moved house. I live part year overseas and with Covd haven't been able to get back to UK as yet to go to an O2 store (required) to change my address..you cant do it on line wihout a sim card...

O2

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