Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not registered on network

I have been to various locations away from my home for the past few days and my phone does not work with the message "Not registered on network". Please send me help via email to: declan.n.pritchard**Personal info**

New sim won't allow me to make or receive calls

Hi, I got a new tablet (galaxy tab s7 plus 5g) in December (3 months ago) and it came with a 5g sim.I didn't use the sim as I already had 4g sim in my phone (galaxy s10 plus) which doesn't support 5g. Yesterday my 4g was being a bit slow and I'm wait...

Resolved! Direct debit issues

I’ve recently upgraded my phone and my old payments are still coming out from my previous phone how does I stop it?

Resolved! Upgrading

So I just upgraded and am waiting for my new phone to arrive. How long will it take for my new phone to be my working phone with network etc? Do I need to swap my SIM card over from my old phone to my new phone or will I receive a new one?Thank you

Resolved! iPhone 12 order refunded - no explanation

I ordered a new iPhone, signed contract and gave bank details. Ordered completed and was told on the way. 2 days later I got email saying it would be refunded by cash management team.There was no explanation as to why

Resolved! Can I move my contract from UK to Portugal

HelloI have left the UK for a while and am living here in Portugal for a year or two. Whats the best / cheapest way to keep my UK number? Can I move to a local contract or is there a tarriff I can switch to?

Resolved! Airtime Bill

Can you please explain why my airtime bill is almost £25 a month, but if I upgrade my phone to a (marginally) better deal on data and exactly the same on minutes and messages, this would only cost me £18? As a long term customer this disappoints me! ...

Resolved! Problem with apps

I can not open my apps, they were working this morning. Now loads of my app won't open. Is it my phone or is this a global issue.... help

Resolved! Switching to EE

Hi, I'm currently with o2 and pay a device plan monthly as well as a monthly air time plan. Is it possible to keep paying my monthly device plan but end my airtime plan and switch my sim card to EE as I would get better coverage in the remote areas I...

Resolved! apps crashing

my emails, banking app and others are crashing, why? and what do I do?

O2

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