Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


why cant i talk to someone i used to be able to go on live chat talk about upgrades when did this choice go away

norah65 by Level 1: Joiner
  • 2 replies
  • 0 kudos


I am unable to pay due to minimal money because of lockdown covid-19 and I cannot get in contact with anyone to let them know????

Len by Level 1: Joiner
  • 4 replies
  • 0 kudos

Auto Save Tariff Changes

Hi, I have received a letter from O2 to inform me that my contract (O2 Unlimited 24M 3GB) has come to an end and i will automatically be switched to the O2 Refresh Unlimited 3GB from next month. It's a cheaper tariff so all good! What it fails to off...

MM70 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Need extension till Tuesday to pay bill can’t get through to payment support

Ellasboy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Spend cap

How do I go about changing my spend cap since the chat is closed and calls are limited

Daniel93 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Number split ported

Just swapped from virgin to O2 but my number has split ported. Cant get through to O2 to help. Switched phone off and on again but hasnt worked

Toria2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Sim card is not working

Hi,Few days ago I've received my upgrade order (new phone and Sim card 5G) but keep getting message on my new phone that simcard is not provisioned. I can't reach o2 customer service and don't really know how to solve this issue. If any one can help ...

Soldek by Level 1: Joiner
  • 6 replies
  • 0 kudos

carphone wharehouse

hi, i have been offered a free upgrade as i got my current contract via carphoen wharehouse. I assume if i take the upgrade O2 settle the old contract and there is nothign to pay back to CW?

Richhay by Level 1: Joiner
  • 3 replies
  • 0 kudos

money taken out of my account

I have a contract with 02 which I have my monthly direct debit taken out on the 20th pcm. I have noticed this morning on my online banking that 02 has taken £10 on 07.04.20 with the narrative 02 UK PAY & GO? I would like an explanation why this has b...

GBrader11 by Level 1: Joiner
  • 2 replies
  • 0 kudos