Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Scam! Thumb tiger

£4.50 per week has been charged onto my account & I received a text saying Welcome to ThumbTiger to opt out text STOP, but I thought that was the scam so I ignored, not realising it was charging me until my husband said Why is your phone bill so high...

Resolved! Not registered on network

For a week now I am unable to make or receive calls or texts or use mobile data on Samsung S9. No settings have been changed , no new apps downloaded. O2 said call barring had been lifted still not working. O2 sent a new sim still not working. The ne...

Resolved! Sim only contract disappeared from basket?

Hi there, I had in my basket last night a new pay monthly contract for 24mths for £10 and went to pay this morning and the contract has been removed from my basket. I can't find it anywhere on O2 today. Can anybody point me in the right direction ple...

Resolved! Changing numbers and upgrade

Hi - my son who is not yet 18 needs his number changed as he is being hassled by some lads. If I do this now will it negate the option to upgrade the phone ie does the upgrade belong to the phone or the original phone number?Thanks

Resolved! What IP address will my personal hotspot show if I'm using it abroad?

Hi there I live in the UK - if I travelled to France/Germany/Italy etc and I used my phone as a personal hotspot, would it still be using a UK IP address? A more techincal minded friend explained it to me like this: 1. The French/German/Italian netwo...

Resolved! Late bill payment

Hi I am late on payment for my bill and want to pay my outstanding amount at the end of the month, is this possible

Samsung galaxy S20 Wifi signal

Hi, I have noticed recently that I keep losing my wifi signal and it doesnt matter if its at work or home.....Any advice I am having to constantly re-start me phone to get it back but it doesnt last long. sometimes i get a message saying contected to...

Resolved! O2 extra problem

Hi all. Long story. I read Jonsie guide but I've still got problems. So timeline.After refresh ended last July I went Sim only and got Amazon Prime Video extra. Free for 3 months then payable, no probs, perfect.Upgraded in store 8 may back to refresh...

Resolved! Wifi underground

Hello, I have always used the o2 WiFi underground on the virgin WiFi via o2 network log in, however recently after the page loads and I select o2 wifi, it asks for my phone number which usually connects me but it now says there’s an error and I can’t...

Disney +

I currently have a Disney+ subscription managed by O2 from a previous deal I subscribed to. After muy free 6 months, I kept it on at £4.99 a month. I am now wanting to upgrade my phone. If I do that, I am being offered a similar deal, free 6 months D...

O2

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