Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

incorrect number on bill

Recently bought my daughter a phone and sim via Mobile phones direct, all arrived and works fine...until on 24th December 2020 I get the bill, which has a different number to what was on the O2 sim card, and the amount charged for this was also much ...

Resolved! Transfer o2 number from old contract to another o2 contact

Hello, I have my current contract in o2 with a number I’ve had for years. Which I want to keep. I am paying this contract off and closing. I would like this number for my second o2 contract that I’m keeping. Is it possible to move my old number to th...

Ordered incorrect SIM card

SE

Resolved! Wangiri scam calls January 2021

Hi All Receiving a high number of calls from various locations of the world, sick of them I have installed a call app which silents the call and aded them to call blocker. Its becoming a joke, when are our providers going to do anything about it?

Change Direct Debit date

How do I change my direct debit date, evertime I try to call I get to a point where an automated message says thank you callling and ends my call. Good way of getting the queues down. How do I get this chnaged or should I just cancel DD as I bet some...

Resolved! porting number

i recently returned to o2, ported my number from virgin mobile , gave code online with o2 and now i've been sent a sim with a different number?

Resolved! Tranferring my number from Pay As You Go to Pay Monthly

Hi, I have got a PAYG O2 Account and wanted to upgrade to Pay Monthly, which I did but realised it is set me up with a New O2 Number. So I have 2 numbers on my account now which I didn't want. I want my PAYG number to be transferred to Pay Monthly. A...

Upgrade

I was told when I took this sim contact out that I would be able to upgrade to a device after 3-6 months it’s now been 6 months and my app is saying I not have to wait over another 5 months to be able to do so when it stated a few days ago I could up...

Resolved! Payment

£399

Resolved! Number piggy back

I have just had a complete stranger call me to let me know that a telemarketing company from God knows where is using my number. Is there anything I need to do to stop this happening?

O2

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