Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Getting Calls and Voicemail from China unable to block

Is anyone else getting a call around twice a week from a UK number that leaves a voicemail in Mandarin/Chinese? Sometimes it will call with a Chinese area code. I've been getting it for months now, and a few of my friends who are with o2 and GiffGaff...

Phone scratch

Hi, I got my new Samsung Galaxy s21 Ultra yesterday, unfortunately my screen protector has not arrived with this and now my screen is scratched. I think it rubbed off something in my pocket. Would anyone know how I could get this sorted? Thanks.

Resolved! Upgrading - few questions

So it seems my S7 is on its last legs, so looking to upgrade to the S20. Usually i upgrade instore, but obviously that isnt possible at the moment and its ages since i last upgraded. Couple of questions: 1 - I buy the phone on the o2 store, can i use...

Resolved! Additional charges

Had charges added for sending photos never had this before was wondering why

Resolved! Disabling silencing unwanted calls

I had the option to silence unwanted calls which I willingly clicked on. However now I am missing important calls from legitimate numbers. I need to disable this function but can’t see how to! Would appreciate any help! Thank you.

Waiting for number to be ported to O2 from Vodafone

It’s been a week since I joined o2. Gave pac number on signing up. Called customer sr iced yesterday who said it should have gone through by now. Said wait until 6pm when it’s likely to happen. Guess what? No change. Customer services confirmed they ...

Resolved! Cancel order and pay off contract

Hi,I have just ordered a Samsung s21. Please can I cancel this order before it arrives and can I also pay off the rest of my contract on my s9.Kind regards,Seraya Cliff

Resolved! Adding more data before tariff change

Exceeded data allowance and require more as I rely on my phone heavily when working on site. Selected a new tariff, with a lot more data that starts in 9 days however I cannot add a data bolt on without cancelling the tariff change.Is there a way aro...

Money back for poor network

I have recently joined O2 and should be getting very good 4G signal in and outdoors however O2 say they've been working on a mast nearby so that is why I have very poor mobile data signal. They keep changing the repair date and this will now be a mon...

Resolved! Scam call

Have been called by this number 01227 806915 didnt ask for any codes etc they said they wanted to see if I was eligible for business tariff. Are they a scam caller, said name was Rachel and from another company calling for O2

O2

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