Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Pause or reduce payments

I will be away from uk for 3 months so will not use calls/data etc via my allowance only through WiFi is there any way you can reduce my payments as I won’t be using my allowance?

Dale1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancelling contract

Hello, My name is Tomasz and I returned to my country and I would like to inform you that I cancel my contract. This is formal notice. Kind Regards, Tomasz

Tomasz71 by Level 1: Joiner
  • 7 replies
  • 0 kudos

mast fault

Last year I lost voice connection in part of my house for some eight months because O2 failed to fix a mast fault in KT21. The call would drop out, depending on where in the house I was - usually they could hear me but I couldn't hear them. Earlier t...

Peter7 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Cancel SIM ONLY contract

Would like to cancel my SIM ONLY contract as I did it as an upgrade and would like to upgrade my phone instead.Thank you

Bennett by Level 1: Joiner
  • 2 replies
  • 0 kudos

UK mail DHL delivery missing 02 customer service all bad

Hi everybody just upgraded my phone delivery was expected the morrow which looks unlikely as I have made many phone calls no help DHL did locate it in Stoke but no reason for delay or date to come its bloody shocking all stressed out and getting head...

o2 are a waste of time!

i spoke to someone at o2 yesterday they said they would reconnect my services, well it’s been 16 hours and still nothing so i contacted them again this morning, apparently the guy i spoke to said they can’t do reconnections from the chat!so why did i...

K8ie1892 by Level 1: Joiner
  • 6 replies
  • 1 kudos

Resolved! Strange "premium charges"

I am extremely frustrated to find that O2 were no help resolving unexpected telephone charges incurred when chasing up an on-line order that I placed on a certain high street supermarket. I received a message from the courier (XDP) stating that they ...

SunsAnvil by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! nuisance calls

Can you stop me getting nuisance calls?

Resolved! Bill

Why do 2 lots of payments come out of my account each month? Airtime plan and monthly device plan?

Chris94 by Level 1: Joiner
  • 2 replies
  • 0 kudos