Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I can’t pay my bill

I was due to get a universal credit payment on the 24th December but because my partner left his job and started a new one in the same period I didn’t get anything. I’ve scraped some money together today to pay the manjority of my o2 bill but I can’t...

Resolved! Late payment on credit file

Good Morning,I'm hoping someone may be able to help and point me in the right direction. I've emailed credit file referral team twice, with no response.O2 placed a late payment on my credit file. I contacted o2 and they cleared the balance due to an ...

Resolved! My phone has stopped allowing international calls

Hi all. I'm on pay monthly and have an international bolt on. My international call won't dial out. Can anyone suggest a fix? I can't call customer service and wait 45 mins and online chat is unavailable.I live in Northern Ireland and want to check o...

Resolved! adding a phone to myo2

I need to add my sons phone to myo2 to manage his account.

Resolved! Access Charge 50p a minute for 084 number phoning UPS

Hello, got charged 55p a minute phoning UPS 5p a minute plus 50p a minute access charge. On the call the said it would be 5p + access charge and I could phone a different number (I phoned the one in the email I got and wasn't quick enought to take do...

Resolved! Pay Monthly and discount.

At the time of shopping for a contract, I had someone from the o2 support team assisting me in purchasing a phone and contract. At the time of the agreement in purchasing, she had given me a discount for my pay monthly. She had said that I will have ...

Resolved! New Phone

The screen on my old phone smashed yesterday so I went straight online and ordered an upgrade... It said "Order by midnight and get your phone the next day" - Most of the phones were out of stock but I kept searching until I found one In stock. It sa...

Resolved! Cancel my extra

How do I cancel my extra Disney before it renews

Network signal problems

I've had problems with my phone signal since July at home because of a mast being down, and ongoing works. Now in a support bubble still having problems, with no data or calls despite network checker saying that full signal and coverage in area I'm n...

Resolved! PREMIUM SMS 21203

Hi,I was receiving Premium SMS messages, Email to SMS. My O2 package changed ans I no longer receive these. I have tried to get them active again to no avail. Can anyone help?John

O2

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