Cancel pac switch

[Nicola_Wight]

I’ve just ordered a new sim and gave them my pac code. However the sim hasn’t arrived as just ordered it now. I want to cancel the number change so it doesn’t turn off my old network coverage (giff gaff)

[Aaron_]

Are you switching from giffgaff to o2?

[Aaron_]

If so, you can go into giffgaffs account, and press cancel pac code. You can also contact customer service.

[Cleoriff · Accepted solution]

@Nicola_Wight 

You also need to call O2 as well as giffgaff. Important as you have no idea how far the port process  has got.

Call  0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

Use Skype to call if you are unable to use your phone

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

[MI5]

@Nicola_Wight 

Ports don't happen over the weekend so at best the changeover won't happen until Tuesday which is plenty of time for your new O2 SIM to arrive.

O2 will also text your giffgaff number with a changeover date once they process your request.