Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I think I’m still paying for my phone

Hello,I have had my phone on a contract and but I have paid off my device but I am still paying roughly the same amount of my bill. Will I be due a refund? Is this normal? What can I do as this doesn’t seem right.Thanks

Resolved! Disney +

I have an email offering Disney plus freeFor 6 months but when I look at my o2 it says £5.99 per month.I haven’t upgraded so is the free offer only for those upgrading?

Can't receive calls

My phone was recently reconnected after an unpaid bill. Since then I am missing calls continually. I am receiving texts from O2 telling me that I've missed a call from a number, but my phone isn't actually ringing or showing the missed calls in the l...

My order is on hold

My order is on hold even though I’ve passed the credit checks.They said somebody will email me and probably ask for more id.Please can this be done today so I can receive my order?!!

Urgent

I need help to pay my bill

New esim - setting up - moving from iPhone 10 to iPhone 12ro

I’ve just received an esim and am setting up my new iPhone . I need to know if I should set it up using my current iPhone 10 or put the existing sim in my new iPhone 12 and set up the esim from there. Which method please? Many thanks!

Switching number from EE to O2, not happened

Im new to O2 and have gone through the switching number process on O2 site providing information asked for including the PAC code given to me by EE. Nothing has happened. How can I make this change so my old EE contract cancels and my o2 contract has...

Exchange in cooling off period

Hiya. I booked a return for my cooling off period but just saw on the website it says an exchange is possible. I don't have a spare handset for the time it takes to return the phone to getting a new one and need it for work. Do you know if you can ex...

Resolved! Did I get a text from a scammer?

I got a text from a number 07960 379061 telling me my account was locked for security reasons when I didn't even have an account assigned to my number. It told me to go to a website called verifymyacc.com Was this a scam? What will I happen if I clic...

Resolved! How do end a contract (airtime costs) when you've finished paying device plan.

This is lengthy I apologise... I'm having a nightmare of a time trying to end my exs phone contract I've been paying for 2.5 years (hasn't even been used for 2 years both phone and sim are blocked) I finished paying the device plan off a few months a...

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