Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Show previous month usage

I am on a cheapo 1GB SIM-only contract, and just got my bill - no surprises. But I can only see my usage this month, which started today, so is zero. Is there any way to see last (or earlier) month's usage? I would like to know how much I am using. T...

Roaming surcharge within Europe

I have been hit with an additional charge. This is what it says on the 02 website. "Travelling in our Europe ZoneIf you’re travelling within our Europe Zone, your data, minutes and texts allowances will work just like they do in the UK. That includes...

Resolved! Data usage

Hi,if I use all my 4g data will it automatically charge me more and let me go over it or will I have to buy bolt ons?

Resolved! Call forwarding

How do i find the number to call forward to my voicemail?

Porting my old number to O2

I arranged to port my number on Monday and gave all details. It is now Friday and the number still hasn’t changed over?

Resolved! Scam! Thumb tiger

£4.50 per week has been charged onto my account & I received a text saying Welcome to ThumbTiger to opt out text STOP, but I thought that was the scam so I ignored, not realising it was charging me until my husband said Why is your phone bill so high...

Resolved! Not registered on network

For a week now I am unable to make or receive calls or texts or use mobile data on Samsung S9. No settings have been changed , no new apps downloaded. O2 said call barring had been lifted still not working. O2 sent a new sim still not working. The ne...

Resolved! Sim only contract disappeared from basket?

Hi there, I had in my basket last night a new pay monthly contract for 24mths for £10 and went to pay this morning and the contract has been removed from my basket. I can't find it anywhere on O2 today. Can anybody point me in the right direction ple...

Resolved! Changing numbers and upgrade

Hi - my son who is not yet 18 needs his number changed as he is being hassled by some lads. If I do this now will it negate the option to upgrade the phone ie does the upgrade belong to the phone or the original phone number?Thanks

Resolved! What IP address will my personal hotspot show if I'm using it abroad?

Hi there I live in the UK - if I travelled to France/Germany/Italy etc and I used my phone as a personal hotspot, would it still be using a UK IP address? A more techincal minded friend explained it to me like this: 1. The French/German/Italian netwo...

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