paying final bill

[Delight]

I can't seem to be able to pay my final bill...called so many times it says number disconnected..because on the day I told O2 I wanted to leave they disconnect my number now It wont let me pay.

[pgn · Accepted solution]

Hi @Delight, this is a dilemma if you have either cancelled the Direct Debit when your contract was at end, or had switched away from DD to another form of payment during the contract.

As your MyO2 access will have been stopped as well, this Help snippet from O2 website will not work:  http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=Companion,question=ref(User):str(Mobile),C...

(please note, @Martin-O2 or @TheresaV, a redundant page to be removed!).

Your only option is to contact O2 on one of these numbers, around 08:15 in the UK seems to be a good time to get through, @Delight: Guide: Coronavirus Community Help and Support 

Other numbers to try
0800 977 7337
0800 0901808

Good luck!

[TheresaV]

Thanks for the mention @pgn, we will forward this internally