Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Sim swap

Hi have tried to swap my sim over yesterday and it still hasn't worked is there a delay.

alanb1976 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! O2 Refresh%20issue%20(not%20showing%20on%20account)

HeyI am a refresh customer and have been since it started. I’ve been able to upgrade every 12 months at no extra cost and I took my phone out in Feb last year. The website says you can upgrade anytime.When I try to do it online it says that I can’t u...


Hi ! I hop you are all well and keeping safe. I've been trying to do a phone device upgrade today (3x) with O2 Refresh but everytime I click "go to basket" this message comes up - "This page isn't working. If the problem continues, contact the site o...


i ordered the s20 for delivery on wednesday and the website said it was instock but i had a text to advise they are waiting stock, still says in stock online Anyone had similar experience and know how long im likely to be waiting. My current phone is...

kim324974 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Free extra

I picked Amazon music as my free extra and havent redeemed it yet. Is there any way to change it as i hadnt read the fine print which said this offer was only for new customers.

Joanne28 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Can't receive calls or texts, or make callas

I recently changed sim and phone to and s20 ultra.Now I can't receive calls or texts and I can't makes calls. I can only do outgoing texts and use data and have no idea how to solve this

Age restriction on content

Since 02 shops are closed and I do not have a credit card how can I verify my age to lift content restrictions?

Can't get through to o2

I desperately need to get through to o2 to report fraud immediately as I don't want to incur additional charges as a result of this. I want to put a spend cap on just in case. First 3 times I called they said they can't take any calls. Now I got thro...

Lucycc by Level 1: Joiner
  • 8 replies
  • 0 kudos

Upgrade questions

Hi folks Myself and my wife upgraded our phones yesterday to the P30 Pro, each phone had two gifts to claim, wireless ear buds and a fitbit type thing lol I didn't want to phone as it is not essential but just wondering how we claim these gifts. Also...

Kevin1 by Level 1: Joiner
  • 1 replies
  • 0 kudos