Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Payment managment

I was wondering if there is another way of contacting the payment managment team other than phone i.e. Email. Reasons for asking I have bad anxiety and find it hard to talk to someone on the phone without having a panic attack

Anonymous by Not applicable
  • 4 replies
  • 0 kudos

Update an order

Can an order be updated, ie change plan if the order is out of stock and hasn’t been dispatched yet?Thanks

Phone disconnected

I know these are testing times and staff numbers are low but it’s proving impossible to get anyone to reply to emails/tweets/messages and the customer phone line won’t let me through.Please can someone tell me why my phone has been disconnected and h...

JLAMc by Level 1: Joiner
  • 10 replies
  • 0 kudos


Hello people. Just wondering if anyone could shed some light for me as speaking to someone from o2 seems far fetched atm! Basically I ordered the Apple Watch on myo2 app states next day delivery which I understand will not come on a Sunday so was exp...

Mikey5 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Account Blocked/ disconnected

Help im behind on my account and cant get hold of anyone to resolve this and make an arangment to pay this at the end of april. this is due to me being out of work due to covid 19. im unable to use my phone at all. any help please.........

Number transfer

Yesterday I sent my pac code to 02 to transfer my old number from giff gaff to my new 02 phone how long should it take as it has been over 24 hours now and how willing know when it is done I have turned my phone off and on loads so far but still noth...

Dave67 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Extra charges

I pay the bill for my ex partner and hes been charging things to his bill. Some one please help me cancel this as cant keep paying it

Barred/blocked phone

Not sure what’s going on, I’ve tried calling but they are clearly busy, live chat is busy.... they’ve stopped me using both phones because I’ve only paid the airtime and not the devise plan... but the devise plans aren’t due until the 6th and 8th of ...

Change of mind policy

Hi,I have recently bought a S20 Ultra but coming from an iphone I am not happy with it.I want to use the change of mind policy but I cannot get intouch with anyone from O2.I am very concerned that the 14 day return policy will lapse and I will be for...

martymim by Level 1: Joiner
  • 2 replies
  • 0 kudos