Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SIM card not working

My sons SIM card was not working so I put in for a sim swap, but now mine isn’t working (accounts are linked)What’s going on? I can’t call or receive calls o2 doesn’t even show on my phone

Resolved! Bolt On Data for any device

Hello Does anyone happen to know how you activate a data Bolt On which is for any device. This Bolt On comes as part of my mobile monthly tarriff but I would like to make use of it on my iPad. Grateful for your suggestions. Thank you, Fiona

Resolved! Software issues

Hi my phone keeps closing my apps and I keep getting a warning pop up on my phone that flashes up for a split second can't read what it says but it keeps kicking me out all my apps done all my software updates but it keeps happening I have reset my p...

Disney+ auto-enrollment

Hi there,I have just seen my latest bill and I have been charged for Disney+. This is despite having previously signed up to ‘6 months Disney+ on us’ or something similar and I did not ever agree to paying a monthly subscription. Please correct on my...

What on earth is going on?

I am appauled and to be honest disgusted. So context. I send my phone of for repairs (Using 02 and their partnered repair company) over 17 DAYS ago! I have tried everything in the book I can to "check up" on my repair, but 02 seem to be sending me in...

Resolved! Payments

If i make extra payments throughout the month will they come off the next monthly bill?

Resolved! Can't get through to O2 Customer Services!!!!!!

Hi Tried calling O2 Customer Services on 202 from both my own O2 Phone and another O2 customers phone and boths go through the meuns then when being transfered to a call centre the call drops.. Been having this issue since around 4.30pm yesterday (5/...

Moving to 02

I moved over from EE and wanted to keep my number, so sorted all that but when I text or call it comes up with an old number but if someone contacts me it still aimed through to my old number in their end how

How do I view airtime credit which O2 has added to my account. It is not shown on current charges.

Upgraded a in stock phone to be advise out of stock twice

I upgraded yesterday and website said phone was in stock to then be advised out of stock email, contacted chat, said website was correct! obviously not - then they go and cancel my order (on my instruction they say) no! i chatted again this morning a...

O2

Forum Posts