Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data restricted

I'm having issues with my data being restricted even after bill payment has been made. Calls and texts are working but data is not

Showing calls to 0800 numbers on bills

I have asked 4 times, got 4 different answers, and my need is still not resolved I need a copy of my Feb & Mar 2021 bills, SHOWING CALLS TO 0800 NUMBERS (I need this to prove to an insurance company that I told them something, a few hundred quid is h...

Resolved! how can i pay my bill when my phone has been cut off

can somome call me my name is jayde wilson please help i have tried 202?

still waiting

ordered on 18th of may contacted o2 says i have to wait again another 24 hours 3 days and another 1 day waiting again. got a email saying your order has been recieved and processing. had all my legal docs sent to me so dont understand

Resolved! New account

Hi all,I am a new customer with O2, I ordered a 2021 iPad pro 12.9 on the 1st May, when I log into my O2 account there are no orders to view and cannot find my order listed anywhere, is this normal for new customers as the iPad has not been dispatche...

Resolved! Direct debit

How do I change my direct debit to another bank.

Resolved! Cancelling a contact on refresh charges

Whiting to end my contact early how much would this cost ? I am on o2 refresh and pay for my device so I understand that the remaining amount for the device would have to be paid off

Resolved! Mr David Powell will be making a payment by my visa debit card on 21/5/2021

Hi im trying to communicate with someone I'm really sorry for any inconvenience I have caused unfortunately over the past 3weeks I have been not working due to a loseing a close family member iv been back at work this week so will be making a full pa...

P20 Pro - no option for Wifi Calling

Hi folks, I have a P30 Pro and P20 Pro, both on o2 pay monthly. The P30 Pro has a wifi calling option with no problem, however the P20 Pro doesn't show this option in the settings menu. I have checked on the web portal and it shows wifi calling is en...

Disconnected Network?

My phone has been completely disconnected by 02 whilst on a current payment plan that has not defaulted. After speaking with 02 time and time again regarding my coverage being barred and then restored also being told not to worry everything is fine a...

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