Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Replacement Sim

Hi, When the network was upgraded at the start of this month I had to have a new sim.I went through the swap process via text ,however the sim failed to work & the phone does not recognise there is a sim card active. I called cusomer service ,who che...

2 contracts, change of one

Wife has 2 contracts, can we separate them up?I'm just cancelling a contract from o2 myself if that helps?

Help please

Help appreciated it seems the local hospital cannot contact me when they call my mobile it says I’m unavailable i have sat for the last hr waiting on a call but they can’t get through to me any advise please on how to fix this it’s a apple iPhone 12

i have2 mobile phones but can only view details of 1 on the O2 site

I have 2 mobile phones with O2, but can only view 1 of them on O2 site. How can I get the second phone on the same page to view the bills etc.?

Resolved! SIM not provisioned

I am customer of o2 last 2 years 3 days before I upgraded to sim only contract. Today suddenly lost my signal. And got the error as SIM not provisioned in (setting> about > network ). I am chatting with o2 customer care service. They don’t give any s...

Order confirmation but nothing since.

Received order confirmation but when checked tracker, it been processed plus not received any email to confirm delivery. Ordered a week ago and due for delivery today.

Resolved! I've paid my bill but a direct debit is due to come out tomorrow which is going to effect my other o

I've paid my bill but a direct debit is still due to come out tomorrow which is going to effect my other payments what will happen

Resolved! Pay off phone

I want to pay off my contract how do i go about this? Thanks

Resolved! How do you see how much you still owe on your contract?

I keep getting messages that I can upgrade for free with o2 but I don’t want to I just want to end my contract but it used to let me see how much I owe now it’s gone. Does anyone know how to find it again?

Resolved! 02 Recycle Promo Code

Apologies if this has been posted before I've just upgraded from an s10 to an s20 fe with the incentive of £300 trade in for my old device. (Screenshotted this and my s10 is I'm near mint condition so shouldn't be a problem) however when I enter my o...

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