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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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  • 2 replies
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Moving to 02

I moved over from EE and wanted to keep my number, so sorted all that but when I text or call it comes up with an old number but if someone contacts me it still aimed through to my old number in their end how

Sophiem by • Level 1: Joiner
  • 554 Views
  • 3 replies
  • 0 kudos

Upgraded a in stock phone to be advise out of stock twice

I upgraded yesterday and website said phone was in stock to then be advised out of stock email, contacted chat, said website was correct! obviously not - then they go and cancel my order (on my instruction they say) no! i chatted again this morning a...

O2 Mobile Data Speed Issue

So i have recently moved from Vodafone to O2. I have used my iPhone X with the O2 sim for over a month now and i have the following findings. At home signals are not satisfactory; i get about 2 bars. Calls have dropped when using the phone inside the...

Hanz by • Level 1: Joiner
  • 720 Views
  • 3 replies
  • 0 kudos

Resolved! Bogus calls. What do I do about this?

In the recent weeks, the amount of bogus calls (from HMRC etc.) has increased on a massive rate. I am getting in range of 2-3 calls a day. I do report them to HMRC phishing email everytime i recieve them. Not sure if i am being an idiot but with such...

Hanz by • Level 1: Joiner
  • 466 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelled within 14 days and still received a bill

Hi, I cancelled within 14 days of receiving my sim a few weeks back (as three offered a better deal) but today I received a bill advising of a payment is late and needs to ber made. When I called up to cancel and get the PUK/PAC code I was advised th...

Richie67 by • Level 1: Joiner
  • 1460 Views
  • 3 replies
  • 0 kudos

Resolved! Studying in the USA

Hi all, I am after some information regarding using my phone in the USA.I am considering going to Study in the USA when it is safe to travel again. I would like to know if I can use my O2 phone over in the USA, or will I get hit with lots of roaming ...

Resolved! Upgrade Sim Only

Hi - I want to upgrade to a new deal - I think mine is due to expire. I have seen the 12 month SIM only deal - 15gb, unlimited calls and texts and Disney + for 6 months at £10 a month online. Can this be done remotely without me needing to change SIM...

Mark25 by • Level 1: Joiner
  • 465 Views
  • 2 replies
  • 0 kudos

Resolved! Re early upgrade

good morning I have just upgraded my contract early and I have paid what I owed but I am not sure if March direct debt will still come out of my bank account ?

Resolved! Additional phone contract

I want to enquire wether under my extras section of my app, when I click devices it shows I can get an iPhone XR £30 upfront and £33 a month, would this be additional to the current contract I have or replace the one I currently have. Thank you

Mike19 by • Level 1: Joiner
  • 985 Views
  • 8 replies
  • 0 kudos
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