Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Why does o2 make it impossible to contact them

U took money from my bank and am not even customer now its impossible to contact u robbing company

Resolved! Spam messages

I have just received a message from this number +447376494705 asking me to log in to my account to from the text message stating there has been a problem with the payment of my bill. Just checked through the proper avenue and it is not sue to come ou...

Resolved! Help. Phone is dead. Need to upgrade to a new one, live chat not answering

My phone was water damaged and is dead. It was fully paid, I only had an airtime plan. My account says I can upgrade, I select a phone to buy with a device plan, but it requires a new airtime plan. Fair enough I guess, but I can't check out, because ...

Help required with blacklisted device

Hi, I'm really hoping someone can help or get this escalated as I'm very frustrated right now. I bought a device...a private purchase not from O2 back in June. This was a sealed brand new Galaxy Fold just before O2 started offering it for sale themse...

Extra Vat

Hello, since February I have an account with you and I paid 26 pounds, in October I took an additional phone with a subscription for 2 years I paid 60 pounds earlier and now I have to pay a 30 pounds contract for 2 years. Today I entered my account a...