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Walker1
Level 1: Joiner
  • 1 Posts
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on ‎05-05-2021 22:32

on ‎05-05-2021 22:32

I received a txt msg with a offer to receive unlimited dater for £4 extra and have added this to my tariff but it amounts to £9 extra how do I correct this and receive the original offer ?
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pgn
Level 77: Grand Master
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‎05-05-2021 22:41 - edited ‎05-05-2021 22:43

‎05-05-2021 22:41 - edited ‎05-05-2021 22:43

You may have been scammed, @Walker1  - take a read here, and if you think you have been, then contact Customer services tomorrow around 8am, numbers here: Guide: Coronavirus Community Help and Support 

Tagging Community Managers just in case: @Martin-O2 @TheresaV @LukasB 

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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jonsie
Level 94: Supreme
In response to pgn
  • 95945 Posts
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on ‎05-05-2021 22:49

on ‎05-05-2021 22:49

Check if you have a discount as a bolt on

Guide: Where is my discount or Extra Data? 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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