Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! False Europe Zone Charges

I have received a text from O2 saying my usage has mostly been in the Europe Zone and if it continues I will be charged on my next bill. Yet, I haven’t left the country for 10 months (there’s a pandemic and hence a travel ban if anyone was unsure) so...

Resolved! Sharing data

Hi, my tariff meets all the criteria to be able to share data, however when following the instructions to enable it there is no “tick box” to select, ?

Resolved! Sim card

I've got new sim card. Put it in phone and it says sim not provisioned for voice.

Resolved! Disney plus free on o2 priority??

It's not working for me. Follow link on priority app- register details and ot says can take 48 hours will get a text message and email to confirm.Received neither!Tried starting process again with different email address,same thing.Not showing in My ...

Resolved! New iPhone 12 Sim Card

I have taken delivery of an iPhone 12 Pro Max. It came with a SIM card but I am unsure what I do next. I thought I would simply transfer my SIM card from my old iPhone 6

Upgrade options

Why are upgrade options so poor through the o2 app? One particular deal is 25 with various others, but 40 thru o2!!! This was billed as the best value deal also!

Resolved! WiFi calling iPhone

Please can you help? I've searched the boards but can't find the answer to this question. I need to call the USA to a company and I know I can do it free via WiFi calling. I have changed the settings on my iPhone to enable WiFi calling, but how do I ...

Resolved! Possible scam?

I keep getting these text messages yet I’ve not purchased any thing how do I stop theseJust confirming your order has gone through - thanks. Your order number is nc1.....

Resolved! Activating new sim

I have changed from bt mobile too o2 I entered pac code at time of ordering SIM card. I have activated new sim will the number automatically change some time today ?

Resolved! Upgrade gone wrong!

So I upgraded my note 9 to a iPhone 12 pro max last night, all well and good.Woke up this morning to notice I had no service on my note so thought oh will be cos new phone is coming today.iPhone arrives and this also has no service with the new SIM. ...

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