Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Outage of O2 Services

Can you please add me to your compensation list as this was just not good enough - especially when I wasn't able to get on to wi-fi all day!! Thanks.

Cath by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Compensation

I don’t think that good enuff there people went out of business and there people that has kids that schools and nursery can’t get hold of the parents because the phone was down and we have to pay the phone bill compensation should be more though stre...

Sarah11 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Missed sons birth

I missed the birth of my son due to her, the hospital and family not being able to get in touch with me all day.I am not happy, those are precious hours in which I will never get back.I know it may sound petty or somewhat but I want some sort of comp...

SteveoR by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Compansation

Just like to know of o2 is paying compensation for the breakdown of the o2 network

Pete1 by Level 1: Joiner
  • 3 replies
  • 1 kudos

Resolved! Compensation

I hope O2 are going to be giving compensation out for the inconvenience of having no service at all unable to do anything on the 06/12/18.

Angry by Level 1: Joiner
  • 3 replies
  • 0 kudos

Free Tablet

Just bought a new Hauwei which a free tablet was offered with the deal. The table has not arrived, phone arrived on Monday 3rd and no tablet, but order showing as complete. Do i need to do something to claim the tablet? Thank you

LandAgent by Level 1: Joiner
  • 12 replies
  • 0 kudos

Resolved! Over charging

I have a SIM.only contract of £15 per month each month it's £30 double each month I ring o2 they say I have been getting txt for which i haveto stop back i have explained i am.not getting any txt they then said finally last month they would block the...

Resolved! O2 Travel

I am currently in the United States. I travelled here on Nov 9th. I have just received notification of my latest bill and find a daily charge of £4.16 adding up to £104.I do not recall ordering this service, and have only used the phone sparingly for...

MartynW by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Complaining about loss of all services 06 DEc 18

The hassle caused by the complete loss of both network and internet for the duration of the working day on the 06 Dec 18 in unquantifiable my question is what is O2 going to do to compensate loyal customers?

TimR by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Compensation

Is everyone on o2 automatically being compensated for the loss of phone and internet yesterday?

Smith by Level 1: Joiner
  • 15 replies
  • 0 kudos