Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! average monthly usage

where can i see my average usage of minutes, texts and data used over the past 6 months?

Resolved! new customer, phone not delivered

Hi,I placed an order 2 days ago for a new phone and contract, and paid for next day delivery.I recieved an email immediately saying my order had been placed "full steam ahead" but haven't heard nything at all since.I currently don't have a phone as m...

Resolved! Order x2 by mistake

I’ve accidentally applied for 2 monthly contracts for the 4g huawei pocket hotspot, thinking the original didn’t go through. Now I have 2 on the way for next day delivery. How can I cancel one of the contracts and return the device before being charg...

Resolved! will i be charged full for a replacement if my phone cant be repaired

hi i've just sent my phone in for a repair and was told at the shop it will proberly be a replacment handset as curved screens are to expencive to repair i spoke to two poeople one said i would need to pay the full amount for the replacment over £100...

Resolved! 5G

When I recently changed my contract I got a new 5G compatible sim and I now have an iPhone 12. I live in Glasgow. Is there any point in putting the 5G sim in my new phone ?

Tariff Change?

My 2-year contract is ending. I noticed this last week, so I changed my tariff online to the sim-only £20 a month contract. I got a letter yesterday saying that my contract was ending and I will be moved to the rolling £30 a month contract. How do I ...

Resolved! New iphone via uswitch

I am on a pay monthly contract currently . My phone is currently not working due to rain water damage and I need to replace it as I have no phone. I know I need to pay off the balance of my device plan and have had a look at upgrade options for a new...

Contract switching

Hi there, does anyone know if it is possible to switch my apple watch contract which is at about £20 a month with an iPad contract also similar to pricing? I unfortunately no longer have this apple watch in use and it is such a waste, it is in perfec...

Resolved! My bill in PDF file

Hi,Every month I download my bill and save in PC as a PDF file. This month for some reason I'm transferred to IBM Security Access Manager and asked to login. I use O2 login details but they are rejected. Whay I can't download my bill? According to th...

Resolved! Keep number when switching to a new tariff via moneysupermarket?

I want to swap my iphone 8 to an 11 (just for the bigger screen) Spoke to 02 and the tariff would be £32 but on a comparson website I can get it for £27 with 02. Question: will 02 switch my current number to the new tariff? I know its easy to switch ...

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