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Upgrading SIM only and to 5G

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Mike21
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on ‎15-04-2021 09:14

on ‎15-04-2021 09:14

I just got a 5G capable device. Do I need to upgrade my plan to be able to get 5G (I can't see any good available plans at the moment to upgrade to)

I semi progressed an upgrade earlier and the process kept asking me for my address. Isn't the upgrade instant on my current SIM? I escaped my London flat for the lockdown
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MI5
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on ‎15-04-2021 09:17

on ‎15-04-2021 09:17

@Mike21 

You just need a new 5g SIM card as all tariffs are now 5g capable.

If you choose to upgrade online, you'll need to request a new SIM or you call get a new SIM in any O2 store. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎15-04-2021 09:17

on ‎15-04-2021 09:17

@Mike21 

You just need a new 5g SIM card as all tariffs are now 5g capable.

If you choose to upgrade online, you'll need to request a new SIM or you call get a new SIM in any O2 store. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Mike21
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on ‎15-04-2021 09:43

on ‎15-04-2021 09:43

Thanks noted. I wanted to avoid switching the SIM but seems there's no alternative.
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MI5
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In response to Mike21
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on ‎15-04-2021 10:38

on ‎15-04-2021 10:38

Not unless your SIM was issued within the last 12 months or so.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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