Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111725 Views
  • 15 replies
  • 5 kudos

Resolved! Return phone

I have returned a phone that i ordered but I didn't like it. Its returned and I have confirmation to say it was there. I am now trying to cancel payments on the returned. They said I didn't have my surname right? Now unless I made a typo I only have ...

Resolved! Changing payment details

I currently have 2 SIM cards coming out of my bank account. If I go onto my o2 app there is an option to change payment details, does this allow you to change the banking details for each phone number individually or does it just change both?

Lou1 by Level 1: Joiner
  • 1044 Views
  • 9 replies
  • 0 kudos

4G in Berlin

4g not working in Berlin on iPhone 6

Dom by Level 1: Joiner
  • 1091 Views
  • 10 replies
  • 0 kudos

Resolved! Paid wrong amount to phone bill

Hi there, in the last hour I went to pay my phone bill but I paid the wrong amount, I accidentally paid more than I should have and it’s now left me with no money. I can’t contsct o2 or my bank as their services are closed. On my bank account it stil...

Nic by Level 2: Apprentice
  • 1348 Views
  • 8 replies
  • 0 kudos

Resolved! Caps on contract

I want to put a cap limit on my phone so that I do not exceed my monthly allowance, is there any way to do it now as I know you couldn't in the past, the kids keep ringing there nana and she lives overseas

o2 roaming not working abroad for Sim Only

I cannot seem to get my o2 Eu zone to work abroad in Germany. It says roaming, but when I click on the internet says I am not connected to an internet server. This is the first time I have used this phone abroad since stopping the pay monthly and goi...

Resolved! Receiving international calls from abroad

My daughter has just been charged for calls she received from me while I was in America and Canada. One charge for accepting the call and a further charge for the call. These charges amount to £80

Brickie by Level 1: Joiner
  • 6476 Views
  • 6 replies
  • 0 kudos

Resolved! Cancelling a contract

Hello people My partner is really annoyed with the phone he got (he chose a phone that didn’t cost much monthly and it’s not working out too well) and he’s been offered a better deal with an iPhone from a different company. I know you can pay off you...

LoriMack by Level 2: Apprentice
  • 850 Views
  • 5 replies
  • 0 kudos

Resolved! Loyalty discount not added.

I got a new phone and contract September 25th, from the o2 shop and they said my contract would be 36 pound a month after the discount had been applied. They failed to say that the discount would be applied on the 2nd bill, but nevertheless it still ...

DH19 by Level 1: Joiner
  • 749 Views
  • 3 replies
  • 0 kudos