Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! tariff change

I am on a pay monthly plan, no device charges, and I am trying to switch to a reduced data plan, without success. I have tried online and it states that no tariffs are available, notwithstanding that I am on a flexible 1 month tariff. I have tried to...

Resolved! Number porting query

I requested for my number to port over from EE to o2. Is it normal for both sims to be active on the day? I can currently make call and send messges from my o2 sim (iPhone 12) and it shows as my number but if someone calls or messages me it still goe...

Making an order

I've recently made an order for a new pay monthly phone. Almost a week ago now. I received an email from PayPal saying that the payment is pending awaiting authorisation. I've also received an email from o2 saying that they saved my order but nothing...

Resolved! Sim only to phone contract

I am on a sim only deal, I'm wanting to upgrade to a phone but keep the same sim contract.How do I do this??

Resolved! Deposit refund

Hiya! I recently got a device but was asked for a deposit after the credit check. For me, it was fait enough so I made the deposit and was informed that after 3 months of paying on time I can have the deposit back. My question is, since I already set...

Resolved! unsed payg credit

I swapped from o2 PAYG to monthly . They said my unused credit would be credited to the monthly bill but it hasnt been . How long should this take ?

How do I make an extra payment on my device plan?

I would like to make an additional payment for my device plan - I'm trying to (eventually) pay off my device plan early so I can get an upgrade. Worth the phone line only accepting urgent queries (taking money off me would seem like a priority) I can...

Resolved! Bill

Does anybody know how to set up a direct debit for a bill, My bill is split so o2 already set one up for my device but none for my air plan because they owed me.

Resolved! O2 Refresh

Hi,I've just seen this message on my account saying 'Good news – you can upgrade today Upgrade to O2 Refresh today for £297.00' and I'm just wondering how I actually upgrade. I'm very confused. Thanks,Jamie

Resolved! I watch

Hi, I am current pay monthly customer. I’m looking to a buy an I watch and pay monthly for this aswell. I do not want to take out another contract with air-time. I simply want to sync it to my iPhone se. Is this possible to do? All the options appear...

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