Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113362 Views
  • 20 replies
  • 5 kudos

Incorrect you have used 80% of your data message.

Hi,Basically I have 6gb data (3gb + free 3gb data bolt on for 24 months).When I hit around 2.5gb I usually get the text saying you have used 80% of your inclusive data. Is there anyway to fix this so I get the notification when im nearly hit 6gb?The ...

kamalaggi by Level 4: Observant
  • 5265 Views
  • 30 replies
  • 0 kudos

Resolved! Ending contract

I’ve got one month left on my contract and I’ve ordered a new phone through another company. I know I have to pay off the device, but will I also have to pay for the next airtime bill when I cancel?

H17 by Level 1: Joiner
  • 744 Views
  • 4 replies
  • 0 kudos

Resolved! Roaming in Cyprus (south) - Cyta-Voda

Working in the UK territory in Cyprus, using my pay monthly O2 sim in a phone purchased in the UK via Apple, I've been manually connecting network operator to Cyta-Voda (as I work on the border and dont want it to connect to Turkish networks). This h...

MrA by Level 1: Joiner
  • 2036 Views
  • 6 replies
  • 0 kudos

Resolved! pay bill

how can i pay my bill online 

oldman by Level 1: Joiner
  • 493 Views
  • 4 replies
  • 0 kudos

Resolved! bogus company called FERDAMIA INVESTMENTS

This bogus non existant company ( ferdamia investments ) charging me £4.50 weekly for apparently 'video streaming ' for past 5 months...although o2 is aware of this bogus company from previous o2 customers complaints , o2 has continued to allow this ...

louloune1 by Level 1: Joiner
  • 12155 Views
  • 23 replies
  • 0 kudos

Resolved! Pay monthly

Why doesn't O2 online accept card payment? It says payment can't be accepted. Contact Bank.Bank says that they cannot see any blockage, contact O2.

Master by Level 1: Joiner
  • 961 Views
  • 3 replies
  • 0 kudos

Resolved! Fitguru

Just received an unexpected charge of £6 to my monthly bill due to Fitguru. They had sent a text asking to sign up to some rubbish. I deleted this text and did NOT activate anything. Is this allowed? Do O2 refund this?

Fieldell by Level 1: Joiner
  • 791 Views
  • 4 replies
  • 0 kudos

Why have O2 removed No carrier logo on P20 Pro

I Unboxed my Shiny P20 Pro last night.. Oh Im in love..... . I cant remove the "O2 UK" carrier logo from the home screen (left of the notch), which takes up space for extra notifications... yet on EE / Vodafone and 3 networks, they all have the abili...

Screenshot_20180801-001334.jpg EE P20 Pro.jpg

Resolved! upgrading

ive upgraded my contract from phone to ipad . i selected grey as it was instock at teh time although i would prefer space greay ,butand the colour doesnt matter when its going to be put in a case anyway,my issue is it said 3 week wait on space greay ...

dazzaster by Level 1: Joiner
  • 674 Views
  • 6 replies
  • 0 kudos

Lost or Stolen SIM card abroad, huge charges, cannot contact o2.

My pay monthly SIM card has been lost or stolen from my device as I have been travelling and using a foreign SIM. I have endlessly tried to report this for 2 weeks now, but it seems that no one is ever on the online chat! It's absolutely infuriating ...

Michael95 by Level 1: Joiner
  • 858 Views
  • 5 replies
  • 0 kudos