Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! sim card not working

my new sim card is not working

Resolved! First Bill

I received my new phone on 18th Jan which started my new contract with o2 but have already been charged the full amount. The money came out of my account on the 1st Feb, does this seem right? That means I’ve paid full money for only two weeks of serv...

Resolved! How do you end a contract - cannot find anything to fill in on the website

clicked on Leaving 02 but still cannot get to anything that I can notify 02 i want ot end my contract

About my bill date

I just won’t to know why my bill comes out on the 1st but nothing start till the 17 th?

Resolved! Sim contract to phone contact

I’m currently on a sim only monthly plan but just upgraded to a phone contract does this mean I now pay for both?

Resolved! Wrong colour of phone on order

Ordered the new Samsung galaxy s21 last night in violet but checked an email this morning to see that grey was on it....? Can anyone advise me or help me sort it out? Or tell me its a mistake

Resolved! Urgently need to reduce payments

I’m paying over £200 a month for four different devices with separate insurance policies. I missed my device payments this month as I’ve been ill and lost my job due to Covid. I’ve had heart surgery recently. I’ve been trying to reach O2 to renegotia...

Resolved! Airtime rewards

I have redeemed my airtime rewards and sent it as a gift to my daughters bill but it is lying in her total on airtime rewards and I cant find a way to put it on her bill! Can you help?

Ive moved abroad and want to communicate with O2

Hello recently moves abroard. I want to cancel a device that I have with O2.But it seams impossible to talk to an O2 employee online. Do they have an email? Very frustrated by the O2 help " infinity death loop"!

eSIM Pack by email or App

Good evening O2 community. Few weeks ago I bought a new phone and wasn't aware that I have to order a new eSIM pack. Initial I though that eSIM will be transferred automatically with all settings from the old one to the new phone, both Apple, but was...

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