Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Airtime Discounts on new iPhones?

Hi All,So, back when I got my iPhone 7, I a friend of mine worked for O2 and got me a 50% discount on the Airtime with the F&F scheme. I then moved my partner over to O2 from vodafone to avail of the family discount (20% off airtime).So, as it's been...

JoeyT by Level 1: Joiner
  • 11 replies
  • 0 kudos

O2 travel inclusive zone - help!

Hi all. Which add ins are you supposed to have along o2travel inclusive zone. Is o2 travel meant to be there and the cap outside Europe zone? Currently have both and the speed is unusable. Any suggestions? Thanks

Scooty997 by Level 2: Apprentice
  • 8 replies
  • 0 kudos

Resolved! unlocking my phone

how do i go about requesting my phone to be unlocked? it seems as usual o2 have made it as complicated as possible

dmccabe by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Name on bank account

I’ve just changed pay monthly bank account details from mine to my son’s (now able to pay his own way) but how do you change the name of the account holder or bank name.

BenS by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! O2 refresh question.....

Hi, I am just about to be able to finish the first year of my 2 year refresh contract... Next month, I will be eliible to upgrade my handset. My question is, could I hand the phone back to o2, and just pay the airtime part of the bill, without upgrad...

robj87 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Account holder change

Hi,My daughter is paying for the 3 phones on my account. I was wondering a few things.1) Is it possible to change the account into her name so it's then her account?2) If this is not possible is she able to keep the 3 phones but transfer these over t...

Unknown1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! paper bills

I want paper bills anyone know if that possible ?

janlea6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Return phone

I took delivery of a new phone today and not happy with it how do I return

Zz by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 open

I’ve been with o2 for over 15 years & o2 open nhs discount for about 5 years . I applied for it they said NO because I got the new iPhone Xs max ? Over £1000 & I don’t get a small discount for air time & over 15 years loyalty to o2 ...

Rob8958 by Level 1: Joiner
  • 4 replies
  • 0 kudos