Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Fraud team response time

Has anyone had any experience with the fraud team?Ordered two handsets at the start of February and received them at the start of March but can't use them as the SIMs have cut off, my account has been closed and I'm under investigation for fraud.Live...

Payment

Hi Dear, This month's bill payment was debited from my account, but in the app you still keep charging me. What can I do ?

device plan

Hi wondering if anyone can help i would like to make extra one off payments on my device plan so i can get it payed off early but on the app it only allows you to up your payment amount for every month which is not what i want to do. I just want to b...

Resolved! Unlocking a Huawei mate 20 pro

I am trying to use my old Huawei handset with a Vodafone sim, but it seems it is locked to O2. I have requested to unlock it, but had a message to say O2 will be in touch within seven days! I need this sorted today if possible - is there anyway of ge...

Resolved! Keep phone number when upgrading

Do I automatically keep my number when upgrading my phone with O2 as an existing customer ? Am awaiting a delivery of new model. Thank you

Upgrading

Hi All, I am very confused about upgrading - I have message on my daughter's number saying she can upgrade now but her contract is not due to end until Oct 21. (she really could do with a new phone). I want to stay with O2 but the deals offered are n...

Resolved! Changing phone and changing my sim only tariff

I have a Samsung S10+ but i am swapping it for a new Iphone 12, and i also want to change my tariff, so if i go through the process on my O2 of getting a new tariff wil i get sent a new sim card, or will the sim in the Samsung S10+ work in the Iphone...

using calendar app, it remains silent when I need a ringtone

I have a Galaxy A71 phone, really need to use my calendar regular. In the past I have been able to set up a reminder tone. But with this phone it remains on silent. I have gone to settings and cannot remove the silent button. I have been waiting for ...

Transfer of ownership

I want to transfer a number to another device, does anyone know how I can do that when I can’t contact o2 by phone because it’s not classed as an urgent issue so I can’t get through and the webchat isn’t being used?

Resolved! I NEED HELP

I Need to transfer ownership of a phone contract that was taken out under my name to the person who took the contract out. They do not have an existing o2 account and I can’t get through to someone to speak too. Every time I try to call 202 I can’t g...

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