About TheFellaLondon

TheFellaLondon · 28-03-2024

I have been trying to get detailed help regarding my O2 bills - both airtime and device plan, and discuss ways of reducing my monthly costs. The information on the website is not clear, to me at least, and so I have tried to find the online chat faci...

TheFellaLondon · 14-01-2023

Going through my bills recently I have noticed a payment to Telefonica UK coming out of my account every month that is neither for my device plan or my airtime plan. I have checked My O2 online, and it is not listed there at all under any of my bill ...

TheFellaLondon · 19-03-2021

I am trying to use my old Huawei handset with a Vodafone sim, but it seems it is locked to O2. I have requested to unlock it, but had a message to say O2 will be in touch within seven days! I need this sorted today if possible - is there anyway of ge...

TheFellaLondon · 18-04-2024

Morning. I found this thread and wanted to respond, even though I can't be of any help, unfortunately. I too have been having ongoing problems trying to speak to someone regarding an error with my bill. I have tried the various social media options m...

TheFellaLondon · 08-04-2024

Thanks for your responses - very helpful. Have managed to get through to someone to discuss my bill. Finally!

TheFellaLondon · 24-01-2023

Sorry, but there still hasn't been a resolution to this problem. There is a monthly amount going out of my account, being paid to O2, and no one seems to be able to tell me what it is for. Can this please be dealt with as a matter of urgency now?

TheFellaLondon · 19-01-2023

Thanks for all your replies so far. O2 cannot seem to track down what the payment is for, it has been going back and forth for a few days now. It is for the same amount every month, although it does seem to have gone up over the last few years - it i...

TheFellaLondon · 14-01-2023

Thanks for the suggestion, I will trying calling them tomorrow at 9am. I think I got through to a call centre, and always get the impression they don't really understand what the problem is or how to solve it. I had to repeat the amount and the issue...

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Online help/chat now only available via the My O2 App - why?

Unknown payment for Telefonica UK coming out of my account every month.

Unlocking a Huawei mate 20 pro

Re: Can't get through to O2 Customer Services

Re: Online help/chat now only available via the My O2 App - why?

Re: Unknown payment for Telefonica UK coming out of my account every month.

Re: Unknown payment for Telefonica UK coming out of my account every month.

Re: Unknown payment for Telefonica UK coming out of my account every month.