Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How do you see how much you still owe on your contract?

I keep getting messages that I can upgrade for free with o2 but I don’t want to I just want to end my contract but it used to let me see how much I owe now it’s gone. Does anyone know how to find it again?

Resolved! 02 Recycle Promo Code

Apologies if this has been posted before I've just upgraded from an s10 to an s20 fe with the incentive of £300 trade in for my old device. (Screenshotted this and my s10 is I'm near mint condition so shouldn't be a problem) however when I enter my o...

Resolved! lost phone

my son has left his phone on a train how do i cancel it

Resolved! 4g calling nokia 215 4g

Good afternoon, Has anyone managed to get 4g calling on the Nokia 215 4g? I purchased the phone via o2 and updated the firmware ia my o2 sim. I also have 4g calling enabled on my pay monthly account. I guess o2 don't support this phone?

Can't transfer old number to new SIM.

I'm new to 02, I've submitted my pac code online etc. But my old number is not moving to my new SIM/contract. I have a dual SIM phone, my old EE SIM with old number, and new 02 SIM with new number. I run my own business and really need the number con...

Have I been sold a refurbed phone as new?

I've just bought a lovely shiny new iphone 12 Pro Max on O2 from a 3rd party vendor.On putting the new O2 sim in it, out popped a Verizon sim. I was not a little surprised! The phone's on-board model number starts with M so it's not been refurbed by ...

Resolved! Fraud

Ive been scammed yesterday evening... my phone hasn’t been upgraded but my sister phone I pay for and and old tablet I pay for data on has for two new phones which I haven’t ordered but my billing plan has gone up massively... I’ve rang 202 they’ve b...

Resolved! Cancelling O2 service with Disney+

Hi, I'm planning to move from O2 and have requested my PAC. When I pass the PAC to my new provider, as well as cancelling my O2 contract, will this automatically cancel my Disney+ subscription, or do I need to cancel Disney+ seperately before giving ...

Resolved! Cancelling extras

How do I cancel Amazon video so I am not charged on my next bill

Resolved! pay monthly after phone paid off

I got a sim with my new phone but I;ve upgraded so swapped over my old sim. I want to use the new sim in my S8 but there doesn't seem to be a phone number for sim and showing on S8 as unknown number .

O2

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