Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching to EE

Hi, I'm currently with o2 and pay a device plan monthly as well as a monthly air time plan. Is it possible to keep paying my monthly device plan but end my airtime plan and switch my sim card to EE as I would get better coverage in the remote areas I...

Resolved! apps crashing

my emails, banking app and others are crashing, why? and what do I do?

Resolved! Previous number not ported?

I have just started a SIM only contract with O2 and the SIM arrived only today. I popped it in and realised that the number for my phone had completely changed. This shouldn't be the case as I made sure to enter the PAC code from my previous provider...

Resolved! billing

im trying to pay my bill but keeps saying that the expiry date for my card is wrong, would also like to move up my payment due date.

Resolved! Disney+

Hi, Had the 6 months Disney+ offer. Did originally set it not to renew automatically but then changed that before the offer term was up. Have receivbed my latest bill and cannot see the -£2 airtime being taken from my charges. Have tried calling O2 b...

Resolved! How do I remove extras%20from%20my%20account

I have Disney+ as part of my plan. How do I cancel this?

Resolved! premium numbers

I need to stop texts and calls going out to premium numbers on my daughters phone. Does anyone know how?

Resolved! Why did I get charged money for Google play

I didn't buy anything for £17 on Google play but got charged

Resolved! Upgrade

So you want to keep my business and suggest an upgrade, yet I can find a better deal for O2 via “affordable mobiles” which offers a brand new no upfront cost iPhone 12 Pro (5G) with unlimited data, unlimited minutes and unlimited texts on a 24 month ...

Resolved! Monthly Data

I have 5GB data + 15GB data bilt on giving me 20GB a month.I have used about 4GB and recieved a text from O2 telling me I've used 80 per cent of my data and giving me a number to call to top up. If I go over 5GB does the bolt on not kick in ?

O2

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