Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying my bill

Hi there,I missed my direct debit bill for my airtime and phone bill however i have now paid both back manually through the o2 app. I was sent an email receipt for my airtime bill payment but not for my phone bill payment and on my o2 account it stil...

Resolved! Sim only and keep old number from another network

I am currently with another provider and would like to swap to o2 as sim only, but keep my old number. I’ve got a pac already.

Resolved! Credit Checks

I bought a phone last week on my first o2 account as the account holder. I haven’t got a credit history however was told over the phone it has passed it’s credit check and i would receive a dispatch email straight after. It’s been a couple of days an...

Resolved! Vat added to monthly bill

I recently did an upgrade of phone and tarrif through a 3rd party, prices shown inc vat, i have just recieved my first bill fom o2 and vat has been added to the orginal cost that was supposed to be vat inc. No where have i found on any communication ...

Resolved! Lost sim card

I have lost my sim card and I would like a replacement sent please

Resolved! PAC from abroad

I am stuck abroad for some time and need a PAC number. Can anyone tell me a number to call? There is no automated means to do so except domestically. Thanks so much.

Resolved! Deposit refund

I rang o2 last Monday and the processed me refund for my deposit. They said it would take 7 days but it still hasn’t arrived, do I wait longer or is there anything I need to do?Thankyou!

Trying to place order says something went wrong

I recently placed an order for an Apple Watch which went through smoothly until it was out of stock and had to cancel this. Ever since, I’ve been trying to place a new one after I enter all my details and card payments for a credit check it says “oop...

Resolved! APN correct?

Good Morning, Is this APN for pay monthly correct? mobile.o2.co.uk ?

Resolved! Call barring

Hi all,I would like to be able to enable call barring for outgoing international calls and I have tried using the default password 0000. O2 customer service agent kept repeating I must have changed the password as they have no control on that. I did ...

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