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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 251054 Views
  • 2 replies
  • 2 kudos

Resolved! Deposit refund

I rang o2 last Monday and the processed me refund for my deposit. They said it would take 7 days but it still hasn’t arrived, do I wait longer or is there anything I need to do?Thankyou!

Abbie11 by • Level 1: Joiner
  • 798 Views
  • 2 replies
  • 0 kudos

Trying to place order says something went wrong

I recently placed an order for an Apple Watch which went through smoothly until it was out of stock and had to cancel this. Ever since, I’ve been trying to place a new one after I enter all my details and card payments for a credit check it says “oop...

Alex1999 by • Level 1: Joiner
  • 1066 Views
  • 2 replies
  • 0 kudos

Resolved! APN correct?

Good Morning, Is this APN for pay monthly correct? mobile.o2.co.uk ?

thetravel by • Level 1: Joiner
  • 2747 Views
  • 12 replies
  • 0 kudos

Resolved! Call barring

Hi all,I would like to be able to enable call barring for outgoing international calls and I have tried using the default password 0000. O2 customer service agent kept repeating I must have changed the password as they have no control on that. I did ...

Pepelino by • Level 1: Joiner
  • 719 Views
  • 1 replies
  • 0 kudos

Site not working only on O2

Hi, Am trying to access my work website on 3G and 4G networks but site fails to load. Site is https://fourquant.com The error only happens on O2 is fine on EE and Vodafone Can anyone shed some light. Many thanks Tristan

Tristan1 by • Level 1: Joiner
  • 814 Views
  • 5 replies
  • 0 kudos

Wont let me pay bill or use phone to call services to do so

Hi , I have two accounts that I pay for and they have registered only one so I can’t pay for my other phone on this account so rhey have deactivated and when I try and go to the payment line it says I don’t owe anything as I have paid for the device ...

AndyD by • Level 1: Joiner
  • 955 Views
  • 6 replies
  • 0 kudos

Resolved! Monthly bill

My contract is about to end in the fall of this year and I'm wondering how O2 works out their "Pay monthly" scheme when it comes to the break down of tariff/phone finance. I got a Samsung s10+ with my last contract and I'm assuming that a £40 / month...

SaraD1 by • Level 1: Joiner
  • 418 Views
  • 1 replies
  • 0 kudos

Resolved! Charged twice

I was charged twice this month for my new contract and I don't know what to do

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