Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! Will I lose my deposit if I pay a bill two days late?

So I got a contract recently and had to pay a large deposit, the first bill came and it is 4 days before I get paid (but payday is on a Sunday so I’ll get the money on the Friday) so as soon as I saw this I spoke to someone on chat who said it is fin...

Zach by Level 1: Joiner
  • 5 replies
  • 0 kudos

New contract

So tonight I have aplied for a new contract an Iphone Xs Max , I completed everything but just on the end after the upfront payment has been taken I noticed the adress is the wrong flat number , I the pushed the back button and then some error come o...

Nella by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Leaving O2 after data nightmare

Last week wasn't fun for any O2 customers who were unable to use the internet. I have contacted O2 in 3 different ways (messager, raise a complaint with Resolver and called) but still unable to get my pac number and have the end of contract fee waive...

KarenJDUW by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! How to purchase additional SIM card

Hello, I very recently moved from TalkTalk to O2 on a £3/month SIM-only contract. I want to know whether I can have a second SIM at the same conditions. I called 202, which passed me on to the retention team, which tried to pass me on to the sales te...

Beppe6 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Sim cards deals for upgrade

Talktalk broadband provider has teamed with O2 to provide its customers with some sim deals for their mobile. I am an O2 customer and due for an upgrade. O2 does not allow me to benefit from the deals offer. I would like to know why or how to do it

probleme by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! iPhone 7 plus

Afternoon.I ordered a new pay monthly iPhone 7 plus yesterday 18:00. I paid for delivery before 12:00 pm today and I'm still waiting.Phil.

Philstoz by Level 1: Joiner
  • 2 replies
  • 0 kudos

linking another no. to my account

I have a sim data contract for a tablet and don't have an account for it, so i can't add it to my phone account

Liz1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Account Advice

Good Morning I currently have a contract with two numbers, one for myself and one for my wife.We split up in January this year and obvioulsy we are both keen to keep our own respective numbers, and ideally both have our own accounts. I believe that o...

Phone dispatched but no delivery info and no way to contact 02

I ordered an iphone X on Sunday evening expecting next day delivery however the phone has not arrived. I have checked my02 and the order is showing as completed and dispatched but there is no delivery or tracking infromation. I am unable to call 02 a...

Em1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! iPad Click and Collect - Advise Needed

Hi, I added a new mobile broadband contract to my account with an iPad on click and collect. When I went to collect the order the store proposed that they cancel the original order and do me a better deal in store (with the Netflix offer etc) I agree...

Ed1 by Level 1: Joiner
  • 5 replies
  • 0 kudos