Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

I want to cancel my O2 Recycle order, how do I do this?

I've paid off the remainder of my contract and organised to recycle my old phone for credit, but now I want to cancel that trade-in as I'm happy to keep the old phone as a backup. Does anybody know if this is possible to do online?

Resolved! 02 insurance

Hi does anyone know how to add 02 insurance on to my contract cant phone 02 as there not taking calls

Samsung tablet wrongly added to my Sons bill

I recently upgraded my wifes phone and got a tablet on a 24 month contract in my local O2 store. My wifes phone usually come out of my bank account. My sons phone is also on my account but he pays using his own bank account. Now it seems when the O2 ...

Contract

I currently pay a discounted contract which ends in November - will the discount continue once out of contract or will I need to take a new contract?

iPhone 12 pro - Wifi Calling NOT work

Why is wifi calling not working on iphone 12 pro please ?Simon

Resolved! New sim

My old phone is with Vodafone and I bought a new phone with O2 from online and it arrived today. I'm keeping the same number. My new sim has an error saying "sim not provisioned" so it doesn't have a number or anything. Am I supposed to activate the ...

Resolved! Billing issue

There is an issue with my bill. I am being charged twice for the same call. How do I get a hold of O2 to fix it? On line help just seems to go in an infinite circle leading only to frustration.

Apple watch

Hello,I’m looking to get my partner an Apple watch and contract seems the best bet for me. Am I able to get a watch without having to have a phone contract?I have my phone contract but that’s not the number I want the watch associated with.I’ll be gr...

Resolved! accounts Cancel account

Hi, I'm looking to cancel my account for a crapy pixi tablet I was talked into taking out a contact with. I have been charged monthly since the device plan has been paid with no notice of the device being paid but its definitely paid off as there is ...

Resolved! End of contract - leaving o2 PAC code query

Hi everyone, I'm currently nearing the end of my two year contract with O2 and this ends on 10th December. I'm billed from the 14th of each month. I'm looking to move to a sim-only deal and found preferable deals with EE and Plusnet so will likely mo...

O2

Forum Posts