Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113540 Views
  • 20 replies
  • 5 kudos

Resolved! Moving my phone no

I wish to move my phone number from O2 to another provide how do I go about this please?

sarahb by Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Cancelling O2 & Direct Debits

My O2 account was disconnected today and my number ported to a different company. My bill is normally taken on the 5th of the month and I have recently had a bill dated 22nd May - 21st June, which will be taken on the 5th. Am I able to cancel my dire...

JAY81UK by Level 1: Joiner
  • 1550 Views
  • 8 replies
  • 0 kudos

Resolved! are 0345 numbers free

I read that ofcom state that 0345 and 0800 numbers should be free from mobiles but, I’m still being charged for using 0345 numbers. Is this possible?

danny1979 by Level 1: Joiner
  • 3870 Views
  • 3 replies
  • 0 kudos

Annual Yearly Upgrade Dispute!

My husband took out a new contract with o2 a year ago. He took IPhone X 64gb on the annual upgrade programme.He's went into store to upgrade his phone as now a year and been told it wasn't on the upgrade programme when he took it out.I remember findi...

Setting up a direct debit

I've been offered an early upgrade deal which runs out on the 11th of June went into my local o2 store to do the upgrade however for some reason when they try to input my account number & sort code it will not verify my account. I've tried putting in...

Shelly64 by Level 1: Joiner
  • 1017 Views
  • 13 replies
  • 0 kudos

Been waiting for my number to be transferred for 6 days now

So on wednesday I got a new phone and instantly requested to have my old number transferred to the new sim (O2 to O2). I heard it takes 24 hours to complete so on Thursday I just held out and waited, it came to Friday and it still hasen't been transf...

CarlH by Level 1: Joiner
  • 530 Views
  • 5 replies
  • 0 kudos

Resolved! unexplained item

i have looked at My O2 and there is an item "diconnected bill" 1014618038 i have no idea what this is and if I click on the number it just says error

tpwilson by Level 1: Joiner
  • 267 Views
  • 2 replies
  • 0 kudos

Resolved! Buying more data

How can I stop my daughter buying more data without my consent?

Gregory by Level 1: Joiner
  • 407 Views
  • 3 replies
  • 0 kudos

Resolved! wifi calling

I cant seem to enable WIFI calling on my Galaxy note 9 its been enabled in myo2 App but dosnt seem to work. all help videos show different optiions to ones that I have

mattc by Level 1: Joiner
  • 762 Views
  • 5 replies
  • 0 kudos

Credit File Referrals - URGENT

So in October last year took out an O2 contract through mobilephonesdirects which I immediately cancelled, sent back as soon as I received it and as per their instruction - cancelled my direct debit. The phone wasn't even opened and to be honest I ha...

PaulMal85 by Level 1: Joiner
  • 424 Views
  • 2 replies
  • 0 kudos