This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

how to stop going over data

Anonymous
Not applicable

on ‎16-06-2017 18:38

on ‎16-06-2017 18:38

this is my first time on a monthly contract i would like to know how i can block my son going over his data and being charge extra. thanks in advance

Message 1 of 37
10,339 Views
0 Kudos
36 REPLIES 36

darrengf
Level 28: Ingenious
In response to MercedesS
  • 2080 Posts
  • 60 Topics
  • 48 Solutions
Registered:

on ‎22-06-2017 23:30

on ‎22-06-2017 23:30

@MercedesS Are we any further with the answer to this?

 

is data still capped or are new customers charged £1 per day if they go over?

 

Also if they are charged, can the apply a data cap to stop it from happening?

 

thanks daz

Need Help, Just ask. We are one big Family here in the o2 Forum.
Use iPhone XS Max dual sim, SE, Honor 10, IPad Pro 11, Apple Watch 4 LTE, 100+ Mpbs Barrier and a Record Player.

Message 21 of 37
2,051 Views

MercedesS
Former Staff
In response to darrengf
  • 1192 Posts
  • 17 Topics
  • 18 Solutions
Registered:

on ‎23-06-2017 09:05

on ‎23-06-2017 09:05

Hello @darrengf sorry, still nothing. I'm seeing if we have an update for you. Destroy

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Message 22 of 37
2,045 Views
0 Kudos

Martin-O2
Former Staff
In response to MercedesS
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

‎26-07-2017 14:52 - edited ‎26-07-2017 16:35

‎26-07-2017 14:52 - edited ‎26-07-2017 16:35

Hey guys I have an update on this one and can confirm that O2 wont charge for extra data. If your allowance is used you need to purchase a bolton or change tariff. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 23 of 37
2,010 Views
0 Kudos

adamtemp64
Level 66: Unequalled
In response to Martin-O2
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

‎26-07-2017 14:57 - edited ‎26-07-2017 15:00

‎26-07-2017 14:57 - edited ‎26-07-2017 15:00

@Martin-O2 thanks but why are o2 taking so long to feedback to the team for updates like this info was in the KFI document online https://www.o2.co.uk/assets2/Kana/pdf/traffic_management.pdf

 
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 24 of 37
2,007 Views
0 Kudos

MI5
Level 94: Supreme
In response to adamtemp64
  • 151947 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎26-07-2017 15:45

on ‎26-07-2017 15:45

So the customers that have been charged extra on contract for going over can be refunded by customer service ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 25 of 37
1,998 Views
0 Kudos

adamtemp64
Level 66: Unequalled
In response to MI5
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

on ‎26-07-2017 15:49

on ‎26-07-2017 15:49

@MI5 a good case I would have thought

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 26 of 37
1,996 Views
0 Kudos

MI5
Level 94: Supreme
In response to adamtemp64
  • 151947 Posts
  • 651 Topics
  • 28863 Solutions
Registered:

on ‎26-07-2017 15:54

on ‎26-07-2017 15:54

Yeah but we have to remember where this thread is to refer people to it wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 27 of 37
1,994 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 95941 Posts
  • 612 Topics
  • 7141 Solutions
Registered:

on ‎26-07-2017 16:19

on ‎26-07-2017 16:19

It's taken well over a month to get the answer to this. It seems every question has to be debated at boardroom level in Telefonica HQ. It really isn't good enough. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 28 of 37
1,987 Views
0 Kudos

Martin-O2
Former Staff
In response to jonsie
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

on ‎26-07-2017 16:45

on ‎26-07-2017 16:45

Yes I would advise anyone who has been charged for data that they shouldn't have been charged for to contact customer services. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 29 of 37
1,983 Views
0 Kudos

jonsie
Level 94: Supreme
In response to Martin-O2
  • 95941 Posts
  • 612 Topics
  • 7141 Solutions
Registered:

on ‎26-07-2017 16:58

on ‎26-07-2017 16:58

@Martin-O2 wrote:

Yes I would advise anyone who has been charged for data that they shouldn't have been charged for to contact customer services. 

I would quote this thread too... 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 30 of 37
1,976 Views
0 Kudos
Top Kudoed Authors
View All
Top