on 05-03-2014 15:09 - last edited on 19-08-2019 13:48 by EmilieT
Please note: You can find an up-to-date version of this topic here.
Hi everyone! Welcome to the O2 Community!
What is the O2 Community?
This is a place where O2 customers can ask for help and advice from other customers on anything related to O2! You can ask for help, join discussions and help O2 improve by providing feedback on products and services. If you're feeling a bit creative you can create a how to guide or write a review of your latest device!
Why join the O2 Community?
How do I join?
How do I get help?
There are a variety of ways to get help on the O2 Community...
There's a good chance someone has asked a similar question to you so the first thing to do is search for your query! You can do this using the search box in the top right of the Community or by clicking here.
2. Ask a question
If the search didn't provide the answer you wanted you can ask the Community for help. It's really easy to start a new topic by clicking the 'new topic' button at the top of each board or you can start a new topic directly.
3. Provide details
The more information you provide in your question the easier it will be for others to help. Please make sure you don't post any personal info such as phone numbers as the O2 Community is public.
4. Let us know your question has been answered
If your query has been answered please let others know by hitting the 'Accept as Solution' button. This will clearly mark the correct answer which helps others with the same question. It’s also nice to say thank you to the person who answered your query!
5. Account queries
If you have a question which relates to your account the Community may not be able to help. In this case login to your My O2 account. You can find a handy guide on My O2 here.
New to the Community?
Not sure on something?
If you have any questions about how the Community works feel free to get in touch with a member of the Community team at any time!
@Marjo - Community Manager
@Martin-O2 - Community Manager