General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Problems with transfer of ownership and customer service

I am trying to transfer the ownership of two mobile numbers, from an account in my husband's name to an account in my own name, with his consent, as we have separated. 5 weeks later, over 8 hours on the phone and after many attempts, we are no furthe...

How do I leave feedback?

When I entered the site I was asked if I wanted to leave feedback. Clearly not - I hadn't even started.Having found the site very difficult to navigate and not having found the simple piece of information I wanted, I decided to leave feedback. But I ...

Partially Deaf (older) ladys decision re new mobile phone

Hi if U have reviewed earlier posts I'm trying to decide on a new phone. Ive trialled the Amplicomms M9500 smartphone and Amplicomms mobile 7500 (now 7501?) I could hear the ring & notify.The smartphone( from Hearing Direct) might be good for an elde...

Two contracts

I have been charged for two contracts for more than I shouldn't be charged for.I have been in touch with your customer service on the phone twice asking for this to be resolved.Im sick of paying for your company has not resolved this!

Network bar

My network been barred since the 12 March when I did my upgrade on my account. Ever since been connecting O2 and visiting the store. Seems like no one can help or any luck. Tried dim swap nothing. It’s frustrating having a phone and no network. Very ...

Identity Theft

On 1 Feb 2025 I received 5 letters from O2 each welcoming me to a new pay monthly account.Nothing to do with me apart from my name and my address used.Official looking envelope with O2 logo and good quality paper with Pay Monthly Mobile Agreement lea...

Frustrating - Customer Services

God ringing o2 is a lesson in patience and fustration, Got a text message from o2 saying a bill was overdue (its a legit text) with amounts that made no sense, and made the fatal error of calling customer services.. My god they are useless and incomp...

Customer Service absolutely appalling

How do I get to speak to a senior manager at a uk call centre. I’ve been trying to raise a query since February around an Applewatch linked to my phone contract and unfortunately, no one in the call centres or text service can help. I raised a formal...

Unimited Data Restrictions

Hi everyone, I'm considering using O2's unlimited mobile broadband as my primary internet connection since my new home only has ADSL, which isn't fast enough for my needs. I plan to use a Netgear Nighthawk router with an O2 SIM, but I'm concerned abo...

Diabolical service coverage!!

What is wrong with the O2 coverage lately?! Every year the price goes up but the service gets worse….