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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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appalling service

Elected to have an upgrade, could not be given to me by the delivery man as the auth code was not sent to my phone but to a defunct tablet number. The help centre couldn't help and were incapable of understanding that my current phone does not have a...

Orders don't arrive, a failure

Orders don't arrive, a failure, an abuse in every way. How is it possible that I ordered an iPhone and it was supposed to arrive on December 2nd and it's already the 23rd and nobody says anything, an abuse?

How to boost sales, increase retentions and confuse people: the tale of an unintentional VM Upgrade!

So even though new contracts taken out this month with either O2 or VM still quote the 3.9% + RPI figure for the annual price increase in March - I have upgraded both a VM (unintentionally, more below) and an O2 contract in the last 30days - it appea...

pgn by Level 77: Grand Master
  • 482 Views
  • 17 replies
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Broken link on O2 website

There seems to be a defective link on the O2 homepage. If you try to access this community, it is taking you to "Lost or stolen device", same as the link immediately above it :- This is probably one for @Dave-O2 to take forward on his return.

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Oxonian by Level 37: Blazing a Trail
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SO ANGRY

So it is time to upgradeI did this 2 weeks before xmas - a nice surprise xmas present I thought - foolishlyThen next day delivery did not happenI contact o2 and they assure me it will arrive by Sat 21st DecI get worried when I have no notification so...

PPfedup by Level 1: Joiner
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O2 delivery delay

This is an update for all of the ppl waiting for their phones to be delivered, just like me... my phone has just been delivered!!!!!!!!!! Shocker!!!!! After placing my order on 2nd Dec, and being fobbed of ever since with excuses, it has finally arri...

Ordered a Pixel 9 pro XL via Voxi

Decided I wanted to try something different from my Samsung S23+. I've been using Samsung since the S3.As Voxi had a good price and as the Mrs had a Voxi SIM I thought I would treat myself Now here is where things diverge from O2. It was late Friday ...

Enlli by Level 69: Guiding Light
  • 288 Views
  • 11 replies
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