General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Account issue (was a previous O2 customer and now want to come back)

Hi everyone - my sister is currently experiencing the below; because of the issues mentioned, she's unsure if it will create further problems by creating her own account to post this.I hope this is the correct Forum Board to raise this. Her query is ...

eSIM not working

I am an eSIM user. Since around 6:00 AM today, I have had no signal at all. Even now, I still can't get any signal. I have already restarted my phone multiple times, but it hasn’t helped

5G on PAYG?

Last month I started a topic titled "Why is 5G not available on PAYG?"Unfortunately, the forum trolls and know alls hi-jacked it, and it was locked.Today, 1st July, I noticed that my phone is now showing that I'm getting 5G on my PAYG phone.I've open...

Emergency Calls Only - No Service on eSIM

Hi, Some time between late last night and around the early hours of this morning, (about 5am), I lost service. My phone displays "Emergency calls only" which is normally the message you get when your SIM card is deactivated (usually during a SIM swap...

Virgin Media O2 to boost its mobile network through spectrum acquisition deal

Now let's see if they actually end up using it. https://news.virginmediao2.co.uk/virgin-media-o2-to-boost-its-mobile-network-through-spectrum-acquisition-deal/

Virgin Media O2 to boost its mobile network through spectrum acquisition deal

For information :- Virgin Media O2 to boost its mobile network through spectrum acquisition deal - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-to-boost-its-mobile-network-through-spectrum-acquisition-deal/ O2 Confirms UK Mobile Bo...

Airtime Prices are insane

I currently have the S25 Ultra. Nice phone but I dont NEED a phone this good. Id be happy with a large good screen, good sound and a middle of the road CPU. I pay £48 For my S25 all in. £27 ish device and about £25 airtime. I was looking at cheaper p...

Sim plan not unlinked from device plan after 24 months

I took out a 48 month contract for iPad Pro 11 + sim data plan, currently on month 26/48… since I’m not using the data at all I decided I want to cancel the sim plan and continue paying for my device plan but here’s the problem, it seems like the sim...

Who offers the best mobile signal where you live/work/play...?

Well, inasmuch as you can believe anything put out by the mobile network companies themselves, this might give you an indication: https://www.theregister.com/2025/06/27/ofcoms_postcode_checker_points_out/ Or you can skip straight to the tool and be s...

Hello 👋

Been using the same network for years now albeit was originally virgin but changed to 02.I don't like change however I must say I find 02 alot better for reception.Sorry I'm babbleing on the whole reason for this was just to introduce myself and mayb...