General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Virgin Media O2 Boost Support for UK Customers Suffering Financial Difficulties

For information :- Virgin Media O2 Boost Support for UK Customers Suffering Financial Difficulties - ISPreview UKhttps://www.ispreview.co.uk/index.php/2025/05/virgin-media-o2-boost-support-for-uk-customers-suffering-financial-difficulties.html

Disney+ Question

Hi folks, I'm aware this is just a community and not checked by o2 reps. Anyway, I recently joined o2 and took the Disney+ Standard With Ads Plan as an extra as I seen this;"If you select the Disney+ Standard With Ads Plan on us offer, you’ll get thi...

No real people to talk to

Over a month ago you sent me two devices I never asked for. One I managed to send back fairly promptly. The other you eventually sent me return instructions AND IT HAD BEEN RETURNED TO YOU IN ITS ORIGINAL UNOPENED BOX. My account now has a messageSom...

EU roaming

I have O2 travel. Just arrived in Portugal and turned on data roaming it has automatically connected me to Vodafone but I cannot access internet or WhatsApp. My other half has go O2 pay as you go and her phone automatically connected to MEO and she c...

Dpd pin

Help please my husband broke his phone so he can’t see anything on his screen so I ordered a new phone for him. Got a knock on the door from DPD guy asking me for a pin?! The pin has been sent to his phone by text but I can’t see it is there anyway t...

Clickatell

I used to receive text messages (notifications) from abroad through Clickatell.All of a sudden, I am not receiving them, even though they are send.How do I know if Clickatell is blacklisted?

Sim card not working. Ive messed it up in the my o2 app.

Hey guys, i recently was having problems with services and was checking my bars etc in the my o2 app. Alongside the bars in the o2 app is install a simi thought seen as there was an activate button here that if i clicked it it might solve some of the...

Air time

Way I have a extra £9 airtime from Australia?

Samsung J330 & O2 Text Messaging

This may help others?Samsung J330 phones stopped sending SMS a week ago, by trial and error I fixed the problem. In phone setting networks/wifi etc. there is a setting "lte/2G/3G Auto" change this to "2G/3G Auto", for some reason O2 has stopped this ...

Network Provider Voicemail Notification Stuck on iPhone

I had an issue recently after O2 upgraded my tariff where the “Network Provider Voicemail” notification appeared on my phone and couldn’t be cleared. After 6 support calls with both Apple and O2 I eventually found a solution myself so posting it here...