My order

[clelima2]

I placed my order for an iPhone 17 Pro Max on 29 September. It’s now been over a month, still shows “Processing,” and I haven’t received any updates.

Customer Service, store staff, and the online chat all say they can’t find any details.

Can someone from O2 please check what’s going on?

[jonsie]

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

Click Here For Social Media Support Links VirginmediaO2

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255