Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 96319 Views
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 9402 Views
  • 15 replies
  • 1 kudos

Resolved! Roaming

my phone didnt work when i was in Guernsey, Do I need to do anything on my phone? I'm going to Croatia and Portugal later in the year and would I to make sure it works next time?

Raq by Level 1: Joiner
  • 103 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat!!!!

So so so annoying. I just want to add a spend cap. Why won't anyone respond to my query?Where us this live chat???

Julie20 by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Extend rings before voicemail

Hi, my iPhone 13 rings for 15 seconds before going to voicemail. I’ve tried doing the usual: **61*901*25#send process but it still answers on 15 seconds! any ideas? tried calling o2 but they don’t seem to know?? Keep fobbing me off with excuses. neve...

Lockey by Level 1: Joiner
  • 119 Views
  • 3 replies
  • 0 kudos

Resolved! Traveling to Bali

I am traveling to Bali for a holiday and I would like to know if there is a way that I can use my phone and data when there and what the costs will be thank you

Simon1511 by Level 1: Joiner
  • 101 Views
  • 1 replies
  • 0 kudos

Resolved! £300 voucher

Hi does anyone know who to contact to redeem the £300 voucher for buying a new phone

Bloxy by Level 1: Joiner
  • 2083 Views
  • 5 replies
  • 0 kudos

I have no phone when it says it’s been delivered

I just wanted to let everyone be aware. I ordered a phone about a week ago, and yet I still have not received it I have rang every day to find out where my phone is and when it would be arriving. I then get told that my phone is lost and I need to wa...

Ellahs03 by Level 1: Joiner
  • 177 Views
  • 4 replies
  • 0 kudos

Free 6 months Disney +

I've just joined O2 on a Sim only deal where I get 6 months Free Disney + but when I log into my O2 account I can't see anywhere how I add Disney + and active the free subscription/deal. It's not in Extras or Add ons either. When I joined it said I h...

KazH42 by Level 1: Joiner
  • 290 Views
  • 8 replies
  • 0 kudos

Resolved! Number not recognised

Hi everyone. My wife has had a new contract and brought her old number over to the new one. Now, I can’t call her as I get the message number not recognised. I have deleted the number and reentered it, tried typing it in manually but still the same. ...