Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

O2 trying to refund me through credit

After a difficult back and forth, o2 have agreed to refund me for six months of overcharging. However i just received a message saying the amount is refunded in credit and will show up on my next bill. Im confused because there is no money in my acco...

Transfer number and cancel subscription

I need to transfer my number to a differed SIM card and cancel monthly subscription. Tried phoning but line was hopeless and got cut of 4 times. I need to connect to a chat assistant but can’t seem to find out how

Resolved! Existing loan agreements with Virgin Mobile

I want to know if I have an existing loan agreement with Virgin Mobile. I cant find my Credit agreement number so unable to check myself

Resolved! Volt

How do I sign up for Volt

Resolved! Do you have to be an O2 customer to buy via the O2 shop?

I purchased a pair of Airpods last week and despite the money being taken out of my account and a promised delivery date of the 8th November, nothing has arrived. I contacted O2 Customer services and they said that the order is stuck in processing an...

Basket being deleted

Every time I try to add my upgrade to the basket it’s being deleted is there a reason for this

Resolved! disney +

i got 3 months Disney + with my contract, how to i activate it?

Resolved! WI FI BOOST

I'd like to get the wi fi boost devices that has been offered when I extended my contract

Resolved! no sim

I want to get an iPad mini but with no sim contract

Recycle

I've recycled my Samsung after upgrading posted off using label O2 sent me and packaging ... Heard nothing since then ! I've checked in my o2 recycle no trace of it. Tried to contact IT no answer? I'm at a loss on what to do

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