Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...
Hello, I just cancelled my subscription to Xbox Game Pass Ultimate which I paid via Charge to Mobile. I was given a refund of £14.99 but how do I receive this? My latest bill for the last month is appearing in MyO2 so assuming this charge is set in s...
I have just tried to buy something online and when my credit card company tried to send a verification code to my phone it didn't appear and so the payment was declined. Although I was able to ring the credit card company and have made my purchase, i...
I tried to leave 02 phone contract previously but was told I couldn’t as my Apple Watch was synced to the phone contract. Again, the contract is due for renewal near to Christmas and I’d like to cancel it. I do Apple a ipad on contract with 02 and wo...
A couple of years ago I went to Germany and beforehand I checked at my local O2 shop that everything was working properly on my phone (OPPO A5 2020 Samsung Android) and that I would be able to use mobile data and make calls. Unfortunately when I got ...
My up grade phone under contract no: (REMOVED) has been returned to O2. According to DHL i was not in yet no card was left with a contact number for me to arrange collection. They had it from the 1st to the 11th August with just two attempts to deliv...
Received a text from "O2UK" saying the following and not sure if it's legit - anyone able to help? It seems like O2 used to do this but you had to text a different shortcode: Hello NAME, here's 6 months of a Disney+ Standard subscription on us, just ...
Hi there,Arrived in America today from UK and cannot connect to the T Mobile network. Does the £15 monthly top up account not include the USA. It says I have 51,000 ma's and am covered in 42 Countries. Data roaming is ON. Am I missing something? Than...
Hello I have two additional lines under my account/profile since 2023, which I pay for. These two additional lines have 20% multisave discount applied. My sister recently came back to O2 in mid July 2025 (having previously been an O2 customer a few y...
I received a text from O2 offering me 6 months of free Disney plus subscription. It asked me to text DISNEY6 to 60310, which I did but nothing happened. I waited 24 hours and tried again, this time I received a reply saying "Sorry something went wron...
Does anyone know how a can change delivery day as it’s came today and I was not home
