Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by Former Staff
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Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 153140 Views
  • 147 replies
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Order

Hi! I ordered a laptop to store to collect, I have checked the tracking and on my part it says “completed” but I’ve not received an email saying it’s ready to collect? Does anyone know anything about this?

Loz-zo by Level 1: Joiner
  • 251 Views
  • 3 replies
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Resolved! Problems claiming free fitbit

I recently purchased a pixel 8 pro as there was a free fitbit. Otherwise would have gone for the Samsung s23. Put in the claim but they won't accept the o2 receipt? How do I claim this or was it just a scam to get us to buy Google phones?

ally_s by Level 1: Joiner
  • 547 Views
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Can’t access internet using mobile data

Hi,My wife and I have old iPhone 7’s which are adequate for our needs - messaging, browsing. The problem arises when we visit our local indoor sports arena. We just cannot connect to the internet. I realise we can’t get wifi, but our phones are showi...

Rottcodd by Level 1: Joiner
  • 180 Views
  • 1 replies
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Accessory purchase and credit check

I just tried to purchase Beats earbuds online. I paid £40 fee but for some inexplicable reason the credit check failed, even though I have a high credit rating. I assume I’ll get my £40 back, has anyone else suffered this?

o2 won’t give me a refund and they won’t reply to me

i transferred from o2 to voxi last month. i got a text message saying that from 12/01 my credit balance was £20 and i could claim a refund once the transfer was complete and the transfer was complete on the 15/01. on the 16/01 and the 17/01, £15 was ...

brim by Level 1: Joiner
  • 186 Views
  • 1 replies
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Resolved! O2 travel inclusive zone bolt on

HiI’m travelling to Australia and have the travel inclusive bolt on.Am I able use my unlimited minutes, texts and data to contact the UK or just within Australia while I’m there? thanks in advance

Barb8 by Level 1: Joiner
  • 604 Views
  • 6 replies
  • 0 kudos