Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...
Hi, I'm confused, I'm a pay monthly customer, and the travel bolt on is inclusive. However it says in the detail that it must be activated, but I cannot find out how. Does it happen automatically when you switch on roaming or do I physically have to ...
I have had my phone for over 90 days and decided I want to switch up my handset. I go through the process and it comes up with an error and will not let me switch up. I pay for O2 Switch up, I previously complained and was offered 50 pounds to withdr...
I previously had an account with O2 and purchased a device that was insured through it. After it was damaged, O2 replaced it with another phone that has a different IMEI number. I am now with a different insurance company, and this replacement phone ...
Hello, I just cancelled my subscription to Xbox Game Pass Ultimate which I paid via Charge to Mobile. I was given a refund of £14.99 but how do I receive this? My latest bill for the last month is appearing in MyO2 so assuming this charge is set in s...
I have just tried to buy something online and when my credit card company tried to send a verification code to my phone it didn't appear and so the payment was declined. Although I was able to ring the credit card company and have made my purchase, i...
I tried to leave 02 phone contract previously but was told I couldn’t as my Apple Watch was synced to the phone contract. Again, the contract is due for renewal near to Christmas and I’d like to cancel it. I do Apple a ipad on contract with 02 and wo...
A couple of years ago I went to Germany and beforehand I checked at my local O2 shop that everything was working properly on my phone (OPPO A5 2020 Samsung Android) and that I would be able to use mobile data and make calls. Unfortunately when I got ...
My up grade phone under contract no: (REMOVED) has been returned to O2. According to DHL i was not in yet no card was left with a contact number for me to arrange collection. They had it from the 1st to the 11th August with just two attempts to deliv...
Received a text from "O2UK" saying the following and not sure if it's legit - anyone able to help? It seems like O2 used to do this but you had to text a different shortcode: Hello NAME, here's 6 months of a Disney+ Standard subscription on us, just ...
Hi there,Arrived in America today from UK and cannot connect to the T Mobile network. Does the £15 monthly top up account not include the USA. It says I have 51,000 ma's and am covered in 42 Countries. Data roaming is ON. Am I missing something? Than...
