Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 120406 Views
  • 27 replies
  • 5 kudos

Resolved! Returns

Hi all, so I took out a early upgrade on Tuesday, but later that day found out I could get a better deal elsewhere. So phone o2 to cancel the contract. Because the phone hadn’t been sent to me yet, they emailed dpd to send it back to them. Ect now I’...

Bolt-on confusion

There seem to be two bolt-ones with similar names: O2 Travel (which covers countries like Hong-Kong for £4.99/day) and O2 Travel Inclusive Zone (which doesn't). I have an email from O2 confirming I am on the first one (which is what I need) but my ac...

JamesMK by Level 1: Joiner
  • 712 Views
  • 15 replies
  • 0 kudos

Paying a bill

Does anybody know why i cannot pay a bill on the o2 website. It just says something has gone wrong error 500

Idontknow by Level 1: Joiner
  • 463 Views
  • 6 replies
  • 0 kudos

Change Tarriff or Upgrade

Got a few sim only contracts running (three) and all are just over a month old. Looking at getting different data now, less on one and more on another. The best deals seem to be on upgrading rather than changing the tariff. It’s a silly question but ...

Weapon90 by Level 1: Joiner
  • 576 Views
  • 4 replies
  • 0 kudos

Resolved! Payment

I can't pay my monthly bill, I've tried both cards and it says they can't progress with my payment, even though I have enough money to pay.

Resolved! How to seperate accounts

I currently have 2 numbers registered to my account, one is mine and one is my ex-partner. I've been paying for both but am now in a position where she needs her own account and her number and bills transfering to it. Is this possible and how do I go...

Thinchap by Level 1: Joiner
  • 390 Views
  • 2 replies
  • 0 kudos

Resolved! Tariff upgrade

I’ve just upgraded my pay monthly tariff. I selected the option to keep my current sim. When will my new tariff start?

Ryan25 by Level 1: Joiner
  • 343 Views
  • 2 replies
  • 0 kudos

Resolved! Error

I'm trying to send text but keeps coming up saying 02-UK error 8 can someone explain please

Legend07 by Level 1: Joiner
  • 5633 Views
  • 3 replies
  • 0 kudos

Resolved! Contract termination.

I may need to cancel my contract that has approximately 6 months of 24 to run. I know I am liable to device charges but if cancelled, would I be liable for any airtime charges for the 6 months still to go??

Contrat by Level 1: Joiner
  • 662 Views
  • 4 replies
  • 0 kudos