Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! SCAM TEXT MESSAGE

I opened a text message, belived it was from 02 - it stated: 02 - We were unable to process your latest payment. In order to avoid fees, please update your information via: [link removed for safety] frpm phone number +44 7983 803189 Yes I know it was...

Resolved! New SIM won't activate

I have been a O2 customer since 2018 and started a contract last summer and I recently upgraded to a new phone last Friday, the SIM recognises that it is the O2 network but it won't activate to allow me to text or call. I have tried to chat on MyO2 b...

Resolved! Live chat

Does anyone know how to get the o2 live chat?

Resolved! eSIM on iPhone XS with second number

I was told by o2 that I could have a second number with an eSIM, and have now received an eSIM. However, all I have now is my original number as the secondary and nothing on the primary. All that support seem to suggest is that I visit a store. I've ...

Resolved! Photo ID for iPhone 12 home delivery

I am expecting an iPhone 12 to be delivered tomorrow by DPD. I've had numerous O2 packages delivered over the years but I notice tomorrow I am required to present photo ID.Is this normal? It's not a problem as such but my first and middle names on my...

Resolved! family discount

My wife gets a family discount as I have also with O2.If she upgrade with a different company but remain with o2 , will she still get the family discount?

Resolved! Money

I’m having a problem where 02 have took money out my account for my upfront payment for my new phone but nothing to confirm that it will be coming tomorrow or anything in my o2 too say I’ve brought it.