Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Handset not delivered

I ordered a new handset for an upgrade on friday 27th November, it was supposed to be delivered on Monday 30th. It didn't arrive and the DPD site said it was being held at the local depot. I rang DPD and O2 on Tues 1st and a lost parcel query was rai...

Arbroad

I’m at holiday right now and I can’t see any incoming calls everything is coming unknown number.

Resolved! Sim card

Hello I have changed from pay as you go to pay monthly, I have changed my number over aswell, but my new SIM card hasn’t arrived but my pay as you go sim has been cut off?

Seen a Uswitch o2 plan but im on a sim only pland

iv seen an offer on USwitch that is the samsung galaxy s20+ on o2. but because i have a sim free plan could that be canceled infavor of me still staying with you guys but means i got a new phone as my phone now im using has major function issues

Resolved! New phone from o2 blocked - Samsung Galaxy Z fold2

Hi, I got the Samsung Galaxy Z fold 2. It would not work or recognise my sim card. After 2 days of speaking with advisors who have said they are sending signals to my sim card. I eventually checked and the handset is blacklisted. When I called o2 bac...

Sync

I’ve been charged £4 extra for syncing my Apple Watch to my phone but when I purchased it I wasn’t told it would be more

Resolved! New contract

Hi.I’m with o2 now and have been for many years now. I’m looking to get my daughter a phone and wondered if I can get something for her on contract under my current contract or if not take one out on my name for her.

Resolved! Phone cut off

My mobile was cut off this morning and I’ve paid my bill in full!!! It still hasn’t been put back on!!! And trying to speak to a operator is literally impossible!!!! O2 is absolutely rubbish!!!!

Visual Voicemail text messages

Hi,I've been receiving a text message that my number doesn't support visual voicemail many times for the past few days. I'm on a pay monthly bundle and have a Pixel 3XL so it should support it according to the website.How could I get it to work? and ...

Resolved! Early upgrade text

I got the below text a few days ago and I’ve been trying to call to see what the terms and conditions are but the call queues have been pretty long and I’m not able to go to store to ask. Has anyone else had the text and taken the offer?“ Upgrade ear...

O2

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