Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Sim not transferring number

I got a new iPhone 12 yesterday and new 5G sim. I followed the instructions to transfer my number to new sim and it cut off my old sim pretty instantly. I’m now 32 hours in and the new sims not activated. Every time I ring customer services I’m told ...

Resolved! Accessories in the post?

I changed tariff yesterday. Now I have messages about ‘my order’ and texts about ‘accessories in the post’ that need to be signed for. As far as I know, I only agreed to change tariff. What are these things coming via post? Any ideas?

Resolved! Free gift

Were is my free gift watch

Resolved! Payment

Hello, I’ve been having messages that I haven’t paid my monthly payment this month, but the payment has been taken out of my bank, can someone help me with this please

Can't send text to enter competition

I have tried to look online but can't seem to find an answer to why I can't seem to be able to enter a text competition. I used to be able to send texts fine but last couple of months every time I try it fails I thought it was that the number was bus...

Purchase through Microsoft

Want to purchase something through my phone bill Keeps saying contact service provider

OLD NUMBER ACTIVATION

Hi all, Having just switched to O2 (new sim went in 30 minutes ago), and having given them my PAC, how long would you expect it to take before the phone reverts to my old number?? Thank you very much.

Resolved! Payments

I cant seem to use my data and calls ect I have payed my bill yesterday evening but it still don't work why is this please

Need to contact o2 but phone completely disconnected

I am currently on a payment plan and suffering regular disconnections (every two or three days).This time my phone has been completely disconnected and I can't even make a call to o2. I don't have access to another phone and the only way I have been ...

Resolved! Sim Only - Leaving Fee?

I am currently paying £20 a month for a sim only deal. Is this a contract? Do I need to give notice to leave? If i leave early (it started in May 2020) will I need to pay a fee?

O2

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