Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116394 Views
  • 24 replies
  • 5 kudos

Sudden data usage

Got text today saying I'd used 80% of my data allowance. I don't usually use more than 20% in a month - but right now I'mOnly 10 days in to my month.I'm rarely not in wifi areas, I don't have wifi assist switched on, I don't have wifi/4g calling acti...

Anonymous by Not applicable
  • 8555 Views
  • 25 replies
  • 0 kudos

Resolved! Cancelling

How to cancel my O2 sim monthly contract? O2 doesn't cover my home area.

Nicomine by Level 1: Joiner
  • 766 Views
  • 2 replies
  • 0 kudos

Resolved! Keeping same number

I’ve just requested for my monthly O2 contract to end. So I will be going on pay as you go with another provider. O2 have texted my PAC but I can’t recall how to use my pac to keep the number when I finally swap over to PAYG sim. Anyone know please?

RD by Level 1: Joiner
  • 566 Views
  • 5 replies
  • 0 kudos

Resolved! Overpriced use of phone abroad

I have been charged 140 for like a week abroad and have now been charged a further 100 is this normal???????!?!????? Will definitely not be paying that

Anonymous by Not applicable
  • 1129 Views
  • 9 replies
  • 0 kudos

Resolved! Travelling to Spain and need a few answers pls

Hi Guys I'm travelling to spain tomorrow and am a pay monthly customer for 02 and I have like 5gb data, unlimited calls and unlimited texts. I had a few questions if someone could be kind enough to answer pls

Shan by Level 1: Joiner
  • 526 Views
  • 4 replies
  • 0 kudos

Resolved! Fraud

It's been long time now that I'm trying to solve an issue with 02 they keep saying that I will receive a call within 48 hours but days and days are passing by.Since may a game company is taking 4.5£every month. We managed to block this but nobody see...

claudia1 by Level 1: Joiner
  • 436 Views
  • 4 replies
  • 0 kudos

Resolved! Referred

I have placed an order as a new customer for 3 new mobiles for myself and my children. The first 2 were put through fine and the third has been ‘referred’. Can anybody help? Is this the norm? Why not put through the contract through as a whole rather...

Vky by Level 1: Joiner
  • 730 Views
  • 4 replies
  • 0 kudos

Resolved! Payment

Hi , unable to make payment with my VISA card, is there an issue with O2 system?

Tomashbro by Level 1: Joiner
  • 676 Views
  • 2 replies
  • 0 kudos