Monthly contract

[Lm22]

Hi i paid off my contract phone in full but i have just looked at my bank and they have taken the monthly payment out again this month thank you

[Cleoriff]

@Lm22 

There may have been something owing on your contract.
However, you'll need to call O2

Numbers here Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen if you have to.

Edited to add, once O2 have confirmed your contract is paid in full, you will then be able to cancel your DD with your bank.

[gmarkj · Accepted solution]

Even if you have paid off your device your airtime will continue on until you do something - upgrade to a new device and airtime, move to a sim only or cancel your airtime.