Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111579 Views
  • 15 replies
  • 5 kudos

Resolved! Top Up over the phone and website

Hello For some reason my mobile won't top up anymore over the phone or on the website.i have never had any problems before.Ive been dialling 4444.There is definatly money in my bank account and it's the right credit card linked to phone number.I even...

Anonymous by Not applicable
  • 3449 Views
  • 7 replies
  • 0 kudos

Resolved! Problem

I have been invoiced but I do not know how to pay them.Assumptions are drawn from the card.

Anonymous by Not applicable
  • 617 Views
  • 4 replies
  • 0 kudos

Resolved! invoice

Could you please tell me how I get a vat invoice

Anonymous by Not applicable
  • 635 Views
  • 3 replies
  • 0 kudos

Resolved! phone

hi have yous cancelled my old contract because it still saying £17 I have changed over to pay monthly phone sims card its saying £16 for sim card a monthbut i was told it was £13 for the sim but still showing at £16 why

Anonymous by Not applicable
  • 509 Views
  • 2 replies
  • 0 kudos

Resolved! Complete new contract instead of upgrade

I have come to the end of my current contract and the best deals by far are new o2 contracts from an online provider not through o2 or via an upgrade on the high street. I will be staying with o2 but how do I keep my number? I don’t need a PAC code i...

Anonymous by Not applicable
  • 1348 Views
  • 2 replies
  • 0 kudos

Texts appearing on bill multiple times

I'm a pay monthly customer and I have an iPhone 6. Most times when I send a text message the same text message pops up multiple times on a bill - so say I send a text message at 9:02am on my bill there will be anywhere between 1-9 text messages sent ...

Anonymous by Not applicable
  • 2932 Views
  • 8 replies
  • 0 kudos

Resolved! Switching my number over

I was to switch my number over to o2, I have my PAC ready. I read the article from o2 where it says how to do but it says to order a temporary o2 sim but I can't find it. Can anyone help?

Anonymous by Not applicable
  • 647 Views
  • 2 replies
  • 0 kudos

Resolved! Accidental order

I accidentally placed a Pay monthly Sim only contract online. I got order details and stated that SIM card will be delievered via mail. I dont want to sign up with this contract and amount debited fromm my account. Refund?

Anonymous by Not applicable
  • 674 Views
  • 3 replies
  • 0 kudos

Resolved! Charges

Why do I receive charges for a messsge when it was not delivered

Anonymous by Not applicable
  • 490 Views
  • 1 replies
  • 0 kudos