Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Card payment system, Half a year on...

When?When will this failed system be fixed and prevent any more innocent customers getting a screwed up credit history?It's been half a year since O2 "modernised" the payment system, and excluding one week period two months ago, it has been a total f...

Mobile phones direct Upgrade declined by 02

Can anyone explain why my request to upgrade my phone via Mobile Phones Direct has been declined by 02?

Resolved! Order

Hi I ordered a phone yesterday and they are reviewing my application for the phone, it said it would take 24 hours for them to make a decision but haven’t heard back but they took the £30 what does this mean?

Voicemail temporary locked

HelloI had a personal pin on my voicemail which has now temporarily been locked. I have tried entering the default pin 8705 as well as texting RESET/reset to 82901. But nothing has worked, I was also told to phone 07802 209 0100 to reset the voicemai...

Resolved! Adding a bolt on

I’ve changed my tariff which will start on 26 08But I now need to add a bolt on but can’tHelp pls

Resolved! Contract

Hello, I'd like to know how I can change my cap details without using an O2 phone.

From a phone contract to a sim only contract, confused!

Slightly confused.. So my contract ended last month and I wasn't bothered about upgrading to a new phone so instead I just upgraded to a sim only contract. This month my bill says -15.71, non of my previous bills have ever shown a minus sign, the mon...

Call charges - unlimited calls!

Hi, I have been charged for a call to a Uk mobile despite having unlimited, any time, any network calls.How do I dispute this, has anyone else had the same?

Resolved! Unknown adjustments

Why are there always adjustments added to my bill

Resolved! My airtime bill

I rang the other day because my phone was disconnected due to late payment, I got my bill on hold till the 27th and the lady said I will be connected anything up to 24 hours, I still got no connection?

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