Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Want to cancel my contract

Got a new sim and new Phone with it that with o2 and I want to cancel this contract

Resolved! Do I have to cancel old contract with 02 when I upgrade ?

I have just upgraded. I’ve kept my old number. Do I have to cancel my old contract with 02, or is it swapped automatically to my new contract.

Resolved! upgrade

hello, my monthly contract for my phone ends in december however i’m looking to upgrade now? if i upgrade to a more modern phone on a more expensive plan will i still need to pay the remainder of the monthly plan i’m on now or not? please help!

Resolved! Wish to swap tariff to another Sim on my account

When I renewed my contracts with o2 unfortuantely my Tablet sim became my phone sim and vice versa.All my contacts now have what is effectively my tablet number and no-one now knows my phone number.I wish to swap my tablet tariff over, is this possib...

Transfer number from PAYG to Pay Monthly?

Hi, my son has a PAYG phone and I just arranged a new pay monthly SIM for him. I'd like to transfer the old PAYG number to his new SIM. I could pop into a shop but would rather not right now. Is there a way to do this from home?

Resolved! S10 5g cellular signal problems

Anyone else having signal problems on the Samsung S10 5g phones ?I work at Edinburgh Airport, which I presume would have fantastic reception, stay 20 miles away, near a motorway service station.But sadly in both places I struggle to get a decent spee...

Resolved! Stac code

I have stac code from previous provider. I don't wish to keep my old number. Who do I give the stac to . Is it o2 as I already have new numberthanks

Resolved! Extra charges on my account

Hi iv been charged £2.49 on my 02 account from iTunes iv checked iTunes nothing was purchased, I want to know what this is please

Resolved! Changing my tariff

I've been on a PAYM deal for 8GB usage and a handset which expired this month.With the call centre waiting times I'm looking online at how to change but would appreciate someone putting my mind at rest before I go ahead. If I choose to 'upgrade' to a...

Resolved! hi

I've already paid my Air time bill on the 23.08.20 and it says it overdue? I only have my device plan to pay now witch im about to do i dont understand why its saying my airtime is overdue when I paid it on the date I've put in and I do have a email ...

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