cancel
Showing results for 
Search instead for 
Did you mean: 

Exchange

Chris21
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:
I want to exchange my phone it's within 14days . Is it correct procedure for me to send this one back first and wait for them to get it before I can tell them what one I want ?
Message 1 of 3
429 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151377 Posts
  • 648 Topics
  • 28830 Solutions
Registered:

@Chris21 

How to here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 3
427 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 151377 Posts
  • 648 Topics
  • 28830 Solutions
Registered:

@Chris21 

How to here https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
428 Views

PhoneChanger
Level 30: Meditator
  • 1344 Posts
  • 66 Topics
  • 101 Solutions
Registered:
In a nutshell yes you need to return your current phone, wait for it to be received and then order what you want
Message 3 of 3
416 Views